If you ordered Apple TV from Bell, you should receive it within 3 to 5 business days from the date of order. You’ll find the tracking number on the shipping notification email for your order.
Replacement and return policy
The product must be returned to the original point of sale or an Apple store (for replacement only) within 15 calendar days from when it was received.
If you purchased the product on bell.ca or over the phone, use the return label included in the package. If you need a new label, please call 1 866 262-6674, Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET).
If requesting a replacement, try the troubleshooting procedures from Apple to confirm that your unit is defective.
When returning a unit, you must ensure that:
- The product is in its original packaging and includes all components:
- Siri Remote
- Apple TV unit
- Power adapter
- Lightning-to-USB cable
- All components are returned in “like new” condition with no physical damage: scratches, dents, cracks, etc.
- The original proof of purchase is provided.
The refund will be issued upon receipt of product.