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How to add, change or delete access codes on my 2GIG panel

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

How to add access codes
How to change access codes

How to change access codes

To change codes using the panel:

  1. Press the Home button (the physical button with the house icon).
  2. Press the Security button.
  3. Press the Menu button.
  4. Press the Toolbox button.
  5. Enter your 4-digit master access code.
  6. Press the User management button.
  7. Select the user you wish to change the access code for.
  8. Press Change PIN.
  9. Enter a new access code for the user and press OK.
  10. Enter the access code again to confirm and press OK.
  11. Press OK on the confirmation page.

To change codes using the web portal:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Bell Smart Home.
  4. Enter your login name and password and click Log in.
  5. On the left menu, click the Users button.
  6. Click the pencil icon to the right of the user you wish to modify the access code for.
  7. Under Access code, enter the new 4-digit access code you wish to give to the user.
  8. Click SAVE.

How to delete access codes
How to add access codes

How to add access codes

To add codes using the panel:

  1. Press the Home button (the physical button with the house icon).
  2. Press the Security button.
  3. Press the Menu button.
  4. Press the Toolbox button.
  5. Enter your 4-digit master access code.
  6. Press the User management button.
  7. Press Add user (2,3,4 etc.).
  8. Enter an access code for the new user and press OK.
  9. Enter the access code again to confirm and press OK.
  10. Press OK on the confirmation page.
  11. Select whether you want the access code to always be active or to set a specific schedule.

To add codes using the web portal:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Bell Smart Home.
  4. Enter your login name and password and click Log in.
  5. On the left menu, click the Users button.
  6. Click Add user on the top right.
  7. Enter the first and last name of the person that will be using the code.
  8. Under Access control, click on the open lock symbol and select Panel to give panel access to this user.
  9. Enter the 4-digit access code you wish to give to the user.
  10. Under Schedule, select At all times or Limit access times and specify the days and times.
  11. If you have a smart door lock, you can also choose to give this user access by clicking on the key symbol and selecting the lock.
  12. Click SAVE.


How to change access codes

How to change access codes

To change codes using the panel:

  1. Press the Home button (the physical button with the house icon).
  2. Press the Security button.
  3. Press the Menu button.
  4. Press the Toolbox button.
  5. Enter your 4-digit master access code.
  6. Press the User management button.
  7. Select the user you wish to change the access code for.
  8. Press Change PIN.
  9. Enter a new access code for the user and press OK.
  10. Enter the access code again to confirm and press OK.
  11. Press OK on the confirmation page.

To change codes using the web portal:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Bell Smart Home.
  4. Enter your login name and password and click Log in.
  5. On the left menu, click the Users button.
  6. Click the pencil icon to the right of the user you wish to modify the access code for.
  7. Under Access code, enter the new 4-digit access code you wish to give to the user.
  8. Click SAVE.


How to delete access codes

How to delete access codes

To delete codes using the panel:

  1. Press the Home button (the physical button with the house icon).
  2. Press the Security button.
  3. Press the Menu button.
  4. Press the Toolbox button.
  5. Enter your 4-digit master access code.
  6. Press the User management button.
  7. Select the user you wish to change the access code for.
  8. Press Delete.
  9. Press Delete user.
  10. Press OK on the confirmation page.

To delete codes using the web portal:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Bell Smart Home.
  4. Enter your login name and password and click Log in.
  5. On the left menu, click the Users button.
  6. Click the garbage can icon to the right of the user you wish to remove.
  7. Click Delete user on the confirmation page.

Please note: You can remove just the panel/lock access from a user by modifying the access points control without having to delete the user completely.


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