Skip to main content
Dictate your search
Your current region:   Ontario
Select your province or territory below:
Close province setting

How to add, change or delete access codes on my 2GIG panel

How to add access codes

To add codes using the panel:

  1. Press the Home button (the physical button with the house icon).
  2. Press the Security button.
  3. Press the Menu button.
  4. Press the Toolbox button.
  5. Enter your 4-digit master access code.
  6. Press the User management button.
  7. Press Add user (2,3,4 etc.).
  8. Enter an access code for the new user and press OK.
  9. Enter the access code again to confirm and press OK.
  10. Press OK on the confirmation page.
  11. Select whether you want the access code to always be active or to set a specific schedule.

To add codes using the web portal:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Bell Smart Home.
  4. Enter your login name and password and click Log in.
  5. On the left menu, click the Users button.
  6. Click Add user on the top right.
  7. Enter the first and last name of the person that will be using the code.
  8. Under Access control, click on the open lock symbol and select Panel to give panel access to this user.
  9. Enter the 4-digit access code you wish to give to the user.
  10. Under Schedule, select At all times or Limit access times and specify the days and times.
  11. If you have a smart door lock, you can also choose to give this user access by clicking on the key symbol and selecting the lock.
  12. Click SAVE.

How to change access codes

To change codes using the panel:

  1. Press the Home button (the physical button with the house icon).
  2. Press the Security button.
  3. Press the Menu button.
  4. Press the Toolbox button.
  5. Enter your 4-digit master access code.
  6. Press the User management button.
  7. Select the user you wish to change the access code for.
  8. Press Change PIN.
  9. Enter a new access code for the user and press OK.
  10. Enter the access code again to confirm and press OK.
  11. Press OK on the confirmation page.

To change codes using the web portal:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Bell Smart Home.
  4. Enter your login name and password and click Log in.
  5. On the left menu, click the Users button.
  6. Click the pencil icon to the right of the user you wish to modify the access code for.
  7. Under Access code, enter the new 4-digit access code you wish to give to the user.
  8. Click SAVE.

How to delete access codes

To delete codes using the panel:

  1. Press the Home button (the physical button with the house icon).
  2. Press the Security button.
  3. Press the Menu button.
  4. Press the Toolbox button.
  5. Enter your 4-digit master access code.
  6. Press the User management button.
  7. Select the user you wish to change the access code for.
  8. Press Delete.
  9. Press Delete user.
  10. Press OK on the confirmation page.

To delete codes using the web portal:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Bell Smart Home.
  4. Enter your login name and password and click Log in.
  5. On the left menu, click the Users button.
  6. Click the garbage can icon to the right of the user you wish to remove.
  7. Click Delete user on the confirmation page.

Please note: You can remove just the panel/lock access from a user by modifying the access points control without having to delete the user completely.