Two-factor authentication (2FA) is a security system that requires two or more separate, distinct forms of identification to access an account. The Bell Smart Home web portal and app allow you to set up multiple 2FA methods, including email, text messages or an authenticator app.
When you cannot access your text messages or authenticator app, you can reset your 2FA settings from the login page.
To reset your 2FA settings:
- Log in to bell.ca/smarthomelogin.
- Select a 2FA method (if multiple methods were set up).
- Enter the verification code.
- Link to reset 2FA will be sent to your email.