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Smart Home

How to access the Smart Home web portal

How to access the web portal

With Smart Home interactive services, it’s easy to view and manage your alarm system through our website from anywhere in the world.

Prerequisites:

  • Smart Home interactive services
  • A computer with the latest version of Adobe Flash

To access the web portal:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Smart Home.
  4. Enter your login name and password and click Log in.

I forgot my login name or password

If you’ve forgotten your login name or password, you can follow the below steps to retrieve them.

To retrieve your password:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Smart Home.
  4. Click Login help?
  5. Enter your login name and click Submit.
  6. You’ll receive an email with a link to reset your password.
  7. Click the Change password link.
  8. Answer the security question.
  9. Enter a new password and confirm it.
  10. Click UPDATE.

To retrieve your login name:

  1. Visit bell.ca/Smart-Home
  2. Click Account login.
  3. Select Smart Home.
  4. Click Login help?
  5. Click Forgot Login name?
  6. Enter your email address and click Submit.

You’ll receive an email with your login name. If your email is associated with more than one account, you’ll receive the login names for each account.

How to download the Android app

With Smart Home interactive services, it’s easy to view and manage your alarm system through our mobile app.

Prerequisites:

  • Smart Home interactive services
  • A device running Android OS 4.1 or higher

To download the app:

  1. Open the app drawer of your device.
  2. Tap the Play Store icon.
  3. Tap the search field at the top.
  4. Enter Bell Smart Home.
  5. From the search results, select the Bell Smart Home app.
  6. Tap INSTALL.
  7. Tap Open to open the app.

How to download the app for an Apple device

With Smart Home interactive services, it’s easy to view and manage your alarm system through our mobile app.

Prerequisites:

  • Smart Home interactive services
  • A device running iOS 9.0 or higher

To download the app:

  1. Open the app drawer of your device.
  2. Tap the App Store icon.
  3. Tap the search field.
  4. Enter Bell Smart Home.
  5. Tap the Free button.
  6. Tap Install App.
  7. Enter iTunes password if prompted.
  8. Tap OPEN.