How does Connected Car Built-in connectivity differ from Connected Car Plug-in connectivity?
Connected Car Built-in connectivity operates through a SIM card that is already built into select vehicles by the vehicle manufacturer. Connected Car Plug-in connectivity operates through a separate device that is plugged into a vehicle’s on-board diagnostics (OBD-II) port by the customer.
Will Bell Connected Car Plug-in work with my car?
Bell Connected Car Plug-in works with most gasoline- and diesel-engine cars manufactured for use since 1996. It is not compatible with most electric and plug-in hybrid cars. Some diesel cars may not provide complete and accurate fuel efficiency data.
To see if your car is compatible, visit bell.ca/checkmycar.
How do I purchase and install the Bell Connected Car Plug-in device?
- Visit a Bell store. You will need to purchase an OBD-II device and subscribe to a Bell Connected Car Plug-in plan.
- Insert the Bell SIM card into the OBD-II device (if your sales rep has not already done so).
- Download the Bell Connected Car app and then follow our detailed Quick Start Guide to complete setup. The Quick Start Guide is also included in the device box. Make sure your car is turned off completely when plugging in or removing the OBD-II device. You are responsible for ensuring that the device is installed securely and properly.
Reminder: before you purchase Bell Connected Car Plug-in, please make sure your car is compatible. To check compatibility, visit bell.ca/checkmycar. Do not install the device if your car is not compatible.
What is an OBD-II port and where do I find it?
The on-board diagnostics (OBD-II) port is a socket that the OBD-II device plugs into. You can usually find it beneath the driver’s side dashboard near the steering wheel. Check your car’s user manual if you have trouble finding it. It’s the same port that mechanics use to diagnose car trouble and engine problems.
Tip: our compatibility checker tool at bell.ca/checkmycar can also help you locate the OBD-II port in your car.
How will Bell Connected Car Plug-in affect my car battery?
If plugged in, the OBD-II device goes into sleep mode when your car is not being used. When the device is in sleep mode, it does not draw power from your car battery. If you access the app on your phone when your car is turned off, the OBD-II device will wake up to access information about your car; this draws some power from your car battery.
If you park your car for a long period of time (e.g., several weeks), you should unplug the device to conserve battery power. Make sure your car is turned off completely when removing the OBD-II device.
Yes, you are able to roam in the U.S. while using Bell Connected Car Plug-in. The U.S. data roaming feature is built into your Connected Car plan. See the rate plans and roaming fees.
Note: you will only be charged for a maximum of 20 days roaming per Connected Car device within the same billing period.
How do I turn off roaming for Bell Connected Car Plug-in?
If you don’t want to incur Connected Car roaming charges while travelling, you need to unplug the device from your OBD-II port. Make sure your car is turned off completely when removing the OBD-II device. You can also block roaming on your account by calling 1 800 667-0123 (or call *611 from any Bell mobile phone).
Can I use the device in more than one car?
Yes, if your family owns multiple compatible cars, you can use the same device in more than one car. If you move the device from one car to another, it will only be able to track information about the car to which it’s connected. To track two cars simultaneously, you will need two separate OBD-II devices.
Note: make sure your car is turned off completely when plugging in or removing the OBD-II device. You are responsible for ensuring that the device is installed securely and properly.
How does the Wi-Fi hotspot work?
Your car’s Wi-Fi hotspot works just like your home’s Wi-Fi network. It has a default network name and password that you can find on the device and the glovebox card (included in the device box). Only people who know the password will be able to connect.
You can change the Wi-Fi network name and password from the Bell Connected Car app. To change the Wi-Fi settings, the vehicle’s engine must be turned on. If you change the network name and/or password, your connected devices will need to reconnect using the new settings.
Your Wi-Fi hotspot uses data from your rate plan. You can connect up to five Wi-Fi-capable devices to the hotspot, such as smartphones, tablets and laptops.