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What can I do with my old mobile phone?

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

Can I recycle my old mobile phone through Bell?
Where can I return my old phone?

You can return used mobile phones from all manufacturers to any Bell Store (PDF 864.57 KB). You can also return accessories, batteries and smartphones

Can I ship my old phone to Bell?
What should I do before I return my old phone?
What will Bell do with the returned phones?
How does returning my phone help the environment?
Can I recycle my old mobile phone through Bell?

You can return your old phone to Bell for recycling through the Bell Blue Box program. This program provides Canadians with an environmentally responsible way of disposing of their used mobile phones. Bell donates the net proceeds from the Bell Blue Box program to mental health initiatives across Canada.


Where can I return my old phone?

You can return used mobile phones from all manufacturers to any Bell Store (PDF 864.57 KB). You can also return accessories, batteries and smartphones


Can I ship my old phone to Bell?

You can send your old mobile phone, batteries and accessories by Canada Post free of charge.

  1. Wrap your phone, accessories and/or batteries in protective material like newspaper.
  2. Place them in a box and seal it firmly with packing tape.
  3. Print the label, cut it out and affix it to your package with clear tape. Make sure that the barcode does not wrap around edges or corners. Do not cover up any information on the label.
  4. Drop the box off at any Canada Post mailbox or postal outlet.


What should I do before I return my old phone?

Before you mail or drop off your mobile phone for recycling, please:

  • Cancel your mobile service and pay your final bill in full
  • Remove the SIM card (if there is one)

To help us protect your personal information, you are encouraged to erase any personal information from your device, including text messages, contacts and personal files. You can use the free Cell Phone Data Eraser by Recycle My Cell to help clear your data. You can also recycle headsets, chargers and batteries. Simply include any accessories with the phone.

You can also recycle headsets, chargers and batteries. Simply include any accessories with the phone.

Please note: phones and accessories cannot be reclaimed once donated to the Bell blue box program.


What will Bell do with the returned phones?

First, we delete all data from donated phones. We then refurbish phones that are still usable. The remaining phones and accessories are recycled according to Canadian regulations. 

Bell donates net proceeds from its recycling program, the Bell Blue Box, to mental health initiatives across Canada.


How does returning my phone help the environment?

The Bell Blue box programs divert hundreds of thousands of mobile phones, along with tonnes of batteries and accessories, from landfills each year (see bce.ca/responsibility for details).  


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