A signal indicator on the screen shows which network your phone or tablet is using. LTE appears if you’re connected to the 4G LTE network. H+ appears if you’re connected to the 4G HSPA+ network.
Here are some reasons you may not be connected to LTE.
You’re on a phone call
If you’re on a call, both voice and data will be delivered over the 4G HSPA+ network, even if you’re within 4G LTE coverage. Once you hang up, the smartphone will switch back to 4G LTE for data service and the signal indicator will show LTE. This may take up to 15 seconds. Note: VoLTE-enabled smartphones will remain on LTE even during an active phone call.
You’re outside of LTE coverage or near the border of a coverage area
If you’re near the border of a coverage area, your device may pick up HSPA+ coverage instead of LTE coverage. Visit bell.ca/coverage to see where LTE is available.
You’re not using an LTE device or SIM card
You must have a 4G LTE smartphone or tablet and Bell 4G LTE SIM card activated on a plan with at least 500 MB of data. If you’re using a device from another service provider, please make sure it can work on the Bell network.
Ensure your network mode is set to global or automatic
- This option may differ depending on your device.
- Third-party power savers or LTE on/off applications may affect this setting.
Your connection to the LTE network may vary due to topography, environmental conditions, device type and other factors.