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How to reset my Sony smartphone to the factory default settings

Go to Mobility support

Step 1 of 9

Touch Apps.

Touch Apps.Touch Apps.

Step 2 of 9

Touch Settings.

Touch Settings.Touch Settings.

Step 3 of 9

Scroll to and touch System.

Scroll to and touch System.Scroll to and touch System.

Step 4 of 9

Touch Reset.

Touch Reset.Touch Reset.

Step 5 of 9

Touch Factory data reset.

Touch Factory data reset.Touch Factory data reset.

Step 6 of 9

Read the warning, then scroll to and touch RESET PHONE.

Read the warning, then scroll to and touch RESET PHONE.Read the warning, then scroll to and touch RESET PHONE.

Step 7 of 9

If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch the Next icon.

If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch the Next icon.If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch the Next icon.

Step 8 of 9

Touch ERASE EVERYTHING.

Touch ERASE EVERYTHING.Touch ERASE EVERYTHING.

Step 9 of 9

The phone will reset and reboot.

The phone will reset and reboot.
  1. Touch Apps.
  2. Touch Settings.
  3. Scroll to and touch System.
  4. Touch Reset.
  5. Touch Factory data reset.
  6. Read the warning, then scroll to and touch RESET PHONE.
  7. If youʼre prompted for screen lock credentials, enter your PIN/password/pattern and touch the Next icon.
  8. Touch ERASE EVERYTHING.
  9. The phone will reset and reboot.
Applicable to:
Sony Xperia XZ1, XZ2