If your Sony smartphone becomes unresponsive or doesnʼt perform as expected, you can perform a hard reset to return it to the factory default state.
- Before resetting your phone, turn it off and then on again. This may solve the problem.
- If your device fails to turn on or you want to reset your device’s software, you can use Xperia Companion to repair your device. For more information on using Xperia Companion, see Xperia Companion.
all of your data, downloaded apps and settings will be erased during the reset.