How to reset the network settings on my Sony smartphone

Go to Mobility support

Step 1 of 9

Touch Apps.

Touch Apps.Touch Apps.

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Step 2 of 9

Touch Settings.

Touch Settings.Touch Settings.

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Step 3 of 9

Scroll to and touch System.

Scroll to and touch System.Scroll to and touch System.

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Step 4 of 9

Touch Reset.

Touch Reset.Touch Reset.

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Step 5 of 9

Touch Reset network settings.

Touch Reset network settings.Touch Reset network settings.

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Step 6 of 9

Touch RESET SETTINGS.

Touch RESET SETTINGS.Touch RESET SETTINGS.

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Step 7 of 9

If prompted, enter your PIN and touch the Next icon.

If prompted, enter your PIN and touch the Next icon.If prompted, enter your PIN and touch the Next icon.

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Step 8 of 9

Touch RESET SETTINGS.

Touch RESET SETTINGS.Touch RESET SETTINGS.

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Step 9 of 9

The network settings have been reset.

The network settings have been reset.

Images may not be exactly as shown.

  1. Touch Apps.
  2. Touch Settings.
  3. Scroll to and touch System.
  4. Touch Reset.
  5. Touch Reset network settings.
  6. Touch RESET SETTINGS.
  7. If prompted, enter your PIN and touch the Next icon.
  8. Touch RESET SETTINGS.
  9. The network settings have been reset.
Applicable to:
Sony Xperia XZ1, XZ2