If your Samsung smartphone becomes unresponsive or doesnʼt perform as expected, you can perform a hard reset to return it to the factory default state.
Warning: all of your data, downloaded apps and settings will be erased during the reset.
- Before resetting your phone, turn it off and then on again. This may solve the problem. If your phone doesnʼt turn on, follow these steps to perform a hard reset.
- Press and hold the Volume up, Power (Optional: and Bixby button) until the Samsung logo appears on the screen.
- The start-up screen will appear briefly, followed by the hard reset menu.
- Scroll to Wipe data/factory reset by pressing the Volume down button.
- Press the Power button.
- Scroll to Yes by pressing the Volume down button.
- Press the Power button.
- The phone will now wipe all contents.
- Press the Power button.
- The phone will now reboot to the initial setup screen.
Warning: all of your data, downloaded apps and settings will be erased during the reset.
- Swipe up or down to view the apps.
- Touch Settings.
- Scroll to and touch Device maintenance or Device care.
- Touch Storage.
- The space used, the total space and the available space are displayed.
- Swipe up or down to view the apps.
- Touch Settings.
- Scroll to and touch About phone.
- Scroll to My phone number, your phone number is displayed.
- Locate the SIM card slot on your device
- Insert the SIM removal tool (included in the box the phone came in) and push to eject the SIM/memory card tray.
- Remove the SIM/memory card tray.
- With the metal contacts facing down, insert the SIM card into the smaller section of the tray.
- If you want to add a microSD card, insert the microSD card into the larger section of the tray.
- Re-insert the SIM/memory card tray and push until it clicks into place.
The SIM card slot location may differ depending on your model.
