How to reset my username, my password and retrieve my email address with the MyBell app

MyBell app

Steps to follow: 8

Launch the MyBell app on your device.
Touch Forgot your username or password?
If you have forgotten your username and password or email address, touch I forgot my username and password or email address.
Enter your account number or mobile phone number and touch Continue.
You can find your account number at the top-right corner of your paper bill or on your service agreement. It is also in all of your e-bill notifications.
Enter your last name and postal code, then touch Continue.
Enter the answer to the security question and touch Continue.
Note that you can select a different security question if necessary.
Enter a new password in the Password and Password confirmation fields, then touch Continue.
Ensure the new password contains at least 8 characters and includes 1 number.
The email address associated with the account will be displayed. A confirmation email will be sent to this address. Touch Continue to MyBell to go to the account overview screen.

1. Launch the MyBell app on your device.

2. Touch Forgot your username or password?

3. If you have forgotten your username and password or email address, touch I forgot my username and password or email address.

4. Enter your account number or mobile phone number and touch Continue.
You can find your account number at the top-right corner of your paper bill or on your service agreement. It is also in all of your e-bill notifications.

5. Enter your last name and postal code, then touch Continue.

6. Enter the answer to the security question and touch Continue.
Note that you can select a different security question if necessary.

7. Enter a new password in the Password and Password confirmation fields, then touch Continue.
Ensure the new password contains at least 8 characters and includes 1 number.

8. The email address associated with the account will be displayed. A confirmation email will be sent to this address. Touch Continue to MyBell to go to the account overview screen.

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Need help?

How to reset my username, my password and retrieve my email address with the MyBell app

MyBell app

1. Launch the MyBell app on your device.

2. Touch Forgot your username or password?

3. If you have forgotten your username and password or email address, touch I forgot my username and password or email address.

4. Enter your account number or mobile phone number and touch Continue.
You can find your account number at the top-right corner of your paper bill or on your service agreement. It is also in all of your e-bill notifications.

5. Enter your last name and postal code, then touch Continue.

6. Enter the answer to the security question and touch Continue.
Note that you can select a different security question if necessary.

7. Enter a new password in the Password and Password confirmation fields, then touch Continue.
Ensure the new password contains at least 8 characters and includes 1 number.

8. The email address associated with the account will be displayed. A confirmation email will be sent to this address. Touch Continue to MyBell to go to the account overview screen.

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Need help?

How to reset my username, my password and retrieve my email address with the MyBell app

MyBell app

1. Launch the MyBell app on your device.

2. Touch Forgot your username or password?

3. If you have forgotten your username and password or email address, touch I forgot my username and password or email address.

4. Enter your account number or mobile phone number and touch Continue.You can find your account number at the top-right corner of your paper bill or on your service agreement. It is also in all of your e-bill notifications.

5. Enter your last name and postal code, then touch Continue.

6. Enter the answer to the security question and touch Continue.Note that you can select a different security question if necessary.

7. Enter a new password in the Password and Password confirmation fields, then touch Continue.Ensure the new password contains at least 8 characters and includes 1 number.

8. The email address associated with the account will be displayed. A confirmation email will be sent to this address. Touch Continue to MyBell to go to the account overview screen.

Was this article useful?

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4. Enter your account number or mobile phone number and touch Continue.
You can find your account number at the top-right corner of your paper bill or on your service agreement. It is also in all of your e-bill notifications.

6. Enter the answer to the security question and touch Continue.
Note that you can select a different security question if necessary.

7. Enter a new password in the Password and Password confirmation fields, then touch Continue.
Ensure the new password contains at least 8 characters and includes 1 number.