Smart/Phone Care plans offered prior to November 8, 2018, had different levels of warranty coverage. Refer to the information below for the specific coverage of your plan.
The Smart/Phone Care Good plan covers your device for:
- Defects in parts and workmanship beyond the manufacturer's standard warranty period
The Good plan does not cover damage or loss/theft.
The Smart/Phone Care multi-line discount was offered to customers with three or more eligible devices with eligible Smart/Phone Care plans on the same account.
For applicable customers with the multi-line discount, you receive pooled replacements across the entire account for all enrolled devices. It covers five pooled replacements over 24 months for the first three devices, and an additional pooled replacement for each additional device added.
For example, a customer has three devices enrolled. Within a 24-month period, the customer can replace one device up to five times, or more than one device up to five times in total.