Most phones, smartphones, smartwatches, tablets and Turbo Sticks are eligible for Smart/Phone Care. Unless otherwise agreed to by Bell, you must enroll in Smart/Phone Care in store, either when you activate your device or within 30 days of your activation date. If you purchased your new device online within the last 30 days and wish to enroll in the program, please visit your nearest Bell store.
If you don’t enroll at the time you purchase your device, you must bring your device with you to the store to enroll. We’ll verify that your service and account status are active and inspect your device, since damaged or defective devices are not eligible for the plan.
After you enroll, you must make or receive a phone call from the covered phone or smartphone and in the case of tablets, smartwatches and Turbo Sticks, use a minimum of 1 kilobyte of data, in order to complete your enrollment and for coverage to take effect.
Smart/Phone Care only covers the Bell Mobility subscriber associated with the device and coverage cannot be transferred to a different user. In addition, if you use a SIM card with your device and you take it out to use with another device, the second device does not become covered by Smart/Phone Care.
The Smart/Phone Care add-on is a month-to-month feature that you can cancel at any time without termination fees by calling us at
Details of your Smart/Phone Care enrollment are available by logging in to MyBell.