Smart/Phone Care plan
When you buy a new mobile device, it comes with a limited 12-month warranty for manufacturer’s defects and malfunctions. Smart/Phone Care gives you additional coverage and peace of mind, knowing that you don’t have to pay the full replacement value of your device.
The Smart/Phone Care plan covers your device for:
- Defects in parts and workmanship beyond the manufacturer's standard warranty period
- Accidental damage (including liquid damage)
- Power surge
- Loss or theft
- Normal wear and tear
Smart/Phone Care covers one device and allows for up to two replacements. It does not cover SIM cards or accessories such as batteries, chargers and smartwatch bands.
Expert and Support plan
The Expert and Support plan provides content backup and access to premium technical support.
- My Content app: 20 GB of cloud storage for photos and videos
- My Tech Expert app: technical support through tap-to-call and tap-to-chat, for everything from simple device instructions to complex troubleshooting
The technical support team is available daily from 7 a.m. to 12 a.m. (ET), except national holidays.
The Expert and Support plan does not include hardware protection.