If your BlackBerry smartphone becomes unresponsive or doesnʼt perform as expected, you can perform a hard reset.
- Before resetting your phone, turn it off and then on again. This may fix some issues. If your phone wonʼt turn off, follow the steps below.
- Press and hold the Volume down and Power buttons until the Blackberry logo appears on the screen.
- Hold the power button for 10 seconds to force reset.
- Press the Power button.