If your Apple iPad becomes unresponsive or doesn’t perform as expected, you can perform a hard reset to return it to the factory default state. If you donʼt have iTunes on your computer, youʼll need to download and install it.
Warning: A hard reset will delete your data, apps and settings.
You should perform a manual shut down of your iPad before starting this process to confirm that a factory reset is required. Some issues can be addressed by powering off and on your iPad.
Warning: A hard reset will delete your data, apps and settings.
You should perform a manual shut down of your iPad before starting this process to confirm that a factory reset is required. Some issues can be addressed by powering off and on your iPad.
- Ensure your iPad is powered off.
- Insert the USB cord, then hold the Menu button while connecting the iPad to iTunes.
- When prompted that iTunes has detected an iPad in recovery mode, click OK.
- Click Restore.
- Click Restore and Update.
- iTunes will begin to restore the setting to factory default on the iPad.
- Your iPad has been restored (reset) successfully.
- Touch Settings.
- Touch General.
- Touch iPad Storage.
- The memory status will be displayed.
To insert or remove the SIM card in your phone.
- Insert the SIM removal tool (included in the box the phone came in) into the small hole on the right edge of the iPad. Push to eject the SIM tray.
- Remove the SIM tray and insert the SIM card, with the metal contacts facing down in the tray.
- Please note the SIM card will only sit in the SIM tray one way.
- Re-insert the SIM tray and push until it clicks into place.
- Touch Settings.
- Scroll to and touch Phone.
- Your phone number will be displayed beside My Number.
With the Wi-Fi Assist feature, your iPad automatically switches to mobile data when Wi-Fi connectivity is poor. When this feature is on, your phone might use more mobile data than normal, and it will count towards the data usage in your plan.
- Touch Settings.
- Touch Cellular.
- Scroll to and touch the Wi-Fi Assist slider to change the setting (e.g., from off to on).
- Wi-Fi Assist is now on.Touch the Wi-Fi Assist slider again to turn it off.