Learning about and managing my Alcatel tablet

Go to Mobility support
If your Alcatel tablette becomes unresponsive or doesn't perform as expected, you can perform a hard reset to return it to the factory default state.
  1. Before resetting your phone, turn it off and then on again. This may fix some issues. If your phone wonʼt turn off, follow the steps below.
  2. Press and hold the Volume up and Power buttons until the Android startup appears on the screen.
  3. Scroll to wipe data/factory reset by pressing the Volume down button.
  4. Press the Power button.
  5. Scroll to Yes by pressing the Volume down button
  6. Press the Power button.
  7. The tablet will now wipe all contents.
  8. Press the Power button.
  9. The phone will now reboot to the initial setup screen.
Please note that all of your data, downloaded apps and settings will be erased during the reset. Ensure that any photos, music, documents or other data that you wish to keep is backed up somewhere else, other than on the device itself.
You can see how much memory has been used, and how much is available, on your Alcatel tablet.
  1. Touch Apps.
  2. Touch Settings.
  3. Scroll to Storage & USB. The available memory is displayed. To view more information, touch Storage & USB.
  4. The storage details are displayed.
Find the phone number of the SIM card in your Alcatel smartphone.
  1. Touch Apps.
  2. Touch Settings.
  3. Scroll to and touch About tablet.
  4. Touch Status.
  5. Touch SIM status.
  6. The phone number is displayed.
Follow these steps to insert a SIM card into your Alcatel tablet. You can also insert a memory card (microSD card) for additional storage space.
  1. Using your thumb or finger, lift up the back cover using the small notch at the bottom-right of the phone.
  2. With the metal contacts facing down, line up the memory card with the memory card slot.
  3. Gently push the memory card until it clicks into place..
  4. With the metal contacts facing down, line up the SIM card with the SIM card slot.
  5. Gently push the SIM card until it clicks into place.
  6. Line up the SIM/memory card door on the tablet and gently press until it clicks into place.
Applicable to:

Alcatel A30, POP 7, POP 7 LTE