Bell Mobility may charge you a one-time fee for certain transactions. These fees may vary depending on how you go about making the change (by phone, in store or online).
Here’s a list of some of the current one-time fees that might apply to you, depending on what you need done and how your request is fulfilled.
Remember that these fees will change over time, so check back immediately prior to making your transaction to ensure you are looking at the most current list.
Note: as of January 5, 2022, one-time fees will be increasing for the following services:
- Change mobile number (from $45 to $50)
- Resume a cancelled service (from $45 to $50)
- Restore a suspended service (from $45 to $50)
- Non-sufficient funds (from $25 to $30)
- Change the name on the bill, transfer ownership or account migration (from $45 to $50)
- Bill reprint (from $15 to $20)
- Service Adjustment Fee (from $15 to $20)
| Fee* | By phone | In store | Online |
|---|---|---|---|
| Change mobile number | $45 | $45 | N/A |
| Activate a device | $50 | $50 | $50 |
| Activate a smartwatch | $50 | $50 | $10 |
| Upgrade a device | $50 | $50 | $50 |
| Unlock a device | Free | N/A | Free |
| Program a device | Free | Free | N/A |
| Resume a cancelled service | $45 | N/A | N/A |
| Restore a suspended service | $45 | N/A | N/A |
| Reset a voicemail password | $5 | N/A | Free |
| Change a Fab number | $5 | N/A | Free |
| Transfer to prepaid | $50 | N/A | N/A |
| Top up a prepaid account | $2 | $2 | Free |
| Non-sufficient funds | $25 | $25 | $25 |
| Change the name on the bill, transfer ownership or account migration | $45 | $45 | $45 |
| Bill reprint | $15/bill | N/A | Free (last 18 months available) |
| Detailed account activity | $3/subscriber | N/A | Free |
| Service Adjustment Fee | Free
($15 if change to rate plan/data feature becomes effective before next billing cycle) |
Free
($15 if change to rate plan/data feature becomes effective before next billing cycle) |
Free |
*Subject to change over time. Applicable taxes extra.