Voicemail via MMS

Voicemail via MMS is a feature that allows you to receive your voicemails as audio files via MMS (Multimedia Messaging Service). Instead of calling into your mailbox, you can play the audio file directly from your messages to hear a voicemail. You can also keep the audio files for as long as you would like, as they will remain in your text conversations until you delete them.

Voicemail via MMS is included in all current Bell Mobility smartphone rate plans. There are no changes to the way you manage your mailbox (e.g., deleting messages, changing personal greeting, etc.) and you can still call into your mailbox to listen to your messages if you prefer.

You will continue to receive traditional device voicemail notifications, unless you choose to turn off those notifications. See FAQs for more info.

All Bell Mobility customers with Message Centre are eligible for this enhancement and automatically opted-in, with the exception of customers who have the Voicemail to Text and/or Visual Voicemail add-ons. These customers can manually opt in to Voicemail via MMS by texting “START” to 44625.

Note: to receive voicemails via MMS, your smartphone must be connected to the Bell network, have cellular data turned on and be able to receive MMS messages. There’s no charge for data used for Voicemail via MMS in Canada. Data charges apply when roaming.

How do I opt out of / in to Voicemail via MMS?

To opt out of Voicemail via MMS, text “STOP” to 44625.

44625.

How do I turn off my device’s voicemail notifications?

To be notified of new voicemails only via MMS, you can turn off your device’s default voicemail notifications by texting “DISABLE” to 44625. Please note that if you turn these device notifications off, you will not be notified of new voicemails in any scenario where MMS cannot be delivered. To turn your device’s default voicemail notifications back on, text “ENABLE” to 44625.

Is there a charge for this service?

Within Canada: No. Voicemail via MMS is an enhancement to the Message Centre feature, which is included in all current Bell Mobility smartphone rate plans.

Outside of Canada: When roaming, standard data usage rates apply, which will be deducted from your roaming add-on, if applicable. Otherwise, pay-per-use data roaming rates apply based on the destination you are travelling in; see bell.ca/travel for roaming rates. Data usage applies if the audio file downloads automatically or if you open the MMS and download the audio file manually.

Will I receive new voicemails via MMS if my voicemail mailbox is full?

No. If your voicemail mailbox is full, you cannot receive any new voicemails in Message Centre or via MMS. You should continue to manage your voicemail mailbox as you normally do – call in and delete messages you no longer require – to free up space for new voice messages to be left.

How do I delete voicemails?

You need to call into your mailbox (press and hold the 1 key on your phone) to delete voicemails. Deleting the MMS audio files from your text messages will only remove them from using storage space on your phone.

Do the MMS audio files use phone storage?

Yes, the MMS audio files will use minimal storage space on your phone (a two-minute voicemail will use approximately 200 KB of space). You can delete these files at any time. However, to delete the actual voicemail, you need to call into your voicemail mailbox.

For any questions or concerns, please contact us or send a letter to:
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility, Bell Media and Bell Aliant
P.O. Box 201, Station C, Toronto, Ontario, M6J 3M9