How to set up and use Bell Mobility Message Centre voicemail
What is Bell Mobility Message Centre voicemail?
Message Centre is a voicemail service that takes messages when you can’t answer your mobile phone. You can access your voicemails by calling into your mailbox or via MMS (multimedia messaging service), which delivers the audio files directly to your phone. Learn more about voicemail via MMS.
The service is available in two versions, Message Centre and Message Centre Lite, with the following features:
| Maximum | ||||
|---|---|---|---|---|
| # of messages | Length of message | Days messages are stored | ||
| New messages | Saved messages | |||
| Message Centre | 25 | 5 min | 7 | 14 |
| Message Centre Lite | 3 | 1 min | 3 | 3 |
Airtime, long distance and roaming charges may apply when you access your voice mailbox using your mobile phone. If you change voicemail services, you need to reset your password and your personal greeting. Any unheard or saved messages will not be transferred to your new mailbox.
How to set up your Bell Mobility voicemail mailbox
For Home phone, see Call Answer.
Finding your default/temporary voicemail password
Your default or temporary voicemail password can be found on the front page of your Critical Information Summary/Service Agreement.
To find your Service Agreement:
- Log in to MyBell.
- Select your Mobility profile under Service Profile/Profile – Services.
- Select View my service agreements.
The first time you use Message Centre, you’ll be asked to set up your voicemail mailbox.
- Access your voicemail mailbox by pressing and holding the 1 key on your mobile phone.
- Follow the prompts to record your name.
- Choose your greeting:
- Press 1 to use the standard greeting
- Press 2 to record a personal greeting.
- Choose your password option:
- Press 1 to turn skip password on.
- Press 2 to turn skip password off and set up a password.
- Your Message Centre service is now activated.
Important information
- For security purposes, it is recommended that you create a personal password and enter it each time you access your voicemail (i.e., turn off the “skip password” option).
- Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number.
- To access your voicemail from a different phone, such as your home phone, you’ll need to set up a password.
How to access and manage your Bell Mobility voicemail mailbox recordings
You can access your voice mailbox from any mobile or regular touchtone phone. Airtime, long distance and roaming charges may apply when you access your mailbox using your mobile phone.
From your mobile phone
- Press and hold the 1 key.
- Enter your password (if applicable).
| While listening to messages, you can: | Press |
|---|---|
| Get help | 0 |
| Rewind message by 8 seconds | 1 |
| Rewind message to the beginning | 1 - 1 |
| Pause/continue listening to message | 2 |
| Advance message by 8 seconds | 3 |
| Skip to end of message | 3 - 3 |
| Reduce speed | 4 |
| Increase speed | 6 |
| Get message details (time, date and origin) | 5 |
| Skip to next message | # |
| Exit Message Centre Express | *-* |
| After listening to messages, you can: | Press |
|---|---|
| Hear more options | 0 |
| Replay message | 4 |
| Get message details (time, date and origin) | 5 |
| Erase message | 7 |
| Save message | 9 |
| Exit Message Centre Express | *-* |
Accessing your voicemail from an iPhone with Dual SIM
The voicemail message waiting indicator, represented as a red dot on your voicemail icon, shows that you have an unheard voicemail message from your primary line. The secondary line does not have a voicemail message waiting indicator.
To check for voicemail messages on your secondary line:
- Change the dial pad to the secondary line.
- Press and hold the 1 key to access your secondary line’s voicemail.
- If a password has been set, you may be asked to enter it.
Or, you can change the primary line on your iPhone:
Go to Settings > Cellular > Default Voice Line to change your primary line.
The following charges will apply:
- Within your local calling area: airtime
- Outside your local calling area: airtime + long distance
- Outside of the Bell network: roaming charges
From landline and other phones
- Dial your 10-digit mobile number.
- Press the # key to interrupt the greeting.
- Enter your password.
For applicable charges, please check with your service provider.
Setting the number of rings before Bell Mobility Message Centre voicemail picks up
To choose how long your phone rings before a caller will go to your voicemail:
- On the dial pad of your mobile phone, enter the following:
- * 61 * 647 383 2355 * 11 * time #
- Time: the number of seconds (5, 10, 15, 20, 25 or 30) before the call transfers to voicemail.
- Press the call button.
- A status message will be displayed on the screen.
Example: for 20 seconds of ring time, enter *61*6473832355*11*20# and press the call button.
Good to know
Different types of phones have different standard ring lengths and customizable settings. If you enter a number of rings less than two or more than nine, the system will automatically abort the change and default to the previous setting.
How to change or reset your Bell Mobility voicemail password
- Access your mailbox by pressing and holding the 1 key on your mobile phone.
- Press 4 for Personal options.
- Press 2 for Administrative options.
- Press 1 to Establish or change your password.
- Press 1 to Change your password.
- Enter a new password. It should be four to 10 digits long, and cannot begin with zero.
Good to know
- Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number.
- Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.
- If you use iPhone Visual voicemail, you can also change the voicemail password on the iPhone directly. Go to Settings > Phone > Change voicemail Password.
Resetting your voicemail password
If you lose or forget your voicemail password, you can reset it on your mobile phone or computer at no charge.
If there are still problems with your password, you can contact us to reset it (charges apply).
How to set up voicemail password skipping when calling from your Bell mobile device
You now have the option of skipping your voicemail password entirely when calling from your mobile phone.
Once you turn on this option, you’ll go straight to your mailbox when calling from your mobile phone. However, for security purposes, we recommend that you use a personal password.
You’ll still need to enter your password if you access your voice mailbox from another phone.
To set up skip password
- Access your mailbox by pressing and holding the 1 key on your mobile phone.
- Press 4 for Personal options.
- Press 2 for Administrative options.
- Press 1 for Password options.
- Press 2 for Turn skip password on/off.
- Press 1 to turn skip password on, or Press 2 to turn Skip password off.
How to change your Bell Mobility personal voicemail greeting
- Access your mailbox by pressing and holding the 1 key on your mobile phone.
- Press 4 for Personal options.
- Press 3 for Personal greeting options.
- Press 1 and follow the instructions for changing your greeting.
Good to know
For an iPhone with iOS 17, you may find that your personal voicemail greeting is now one of Apple’s generic greetings. You can opt out of Live voicemail to resolve this issue.
To opt out of Live voicemail, go to Settings > Phone > Live voicemail and then turn off Live voicemail.
.How to set up your Bell Mobility voicemail extended absence greeting
If you’ll be away for a period of time, use this feature to record a new greeting without erasing your usual one. Callers will hear your absence greeting after the first ring and won’t be able to leave a message, so your mailbox won’t fill up. When you turn off the feature, your usual greeting will return.
Recording an extended absence greeting
- Access your mailbox by pressing and holding the 1 key on your mobile phone.
- Press 4 to for Personal options
- Press 3 for Personal greeting options.
- Press 2 and follow the instructions for creating an extended absence greeting.
Turning off an extended absence greeting
- Access your mailbox by pressing and holding the 1 key on your mobile phone.
- Follow the instructions to turn off your extended absence greeting.
How to subscribe to Bell Mobility Message Centre voicemail
Subscribing to Message Centre Message Centre is included in most rate plans. If you’re not subscribed, you can add Message Centre to your Bell Mobility service through MyBell.