How to set up and use Message Centre voicemail

Message Centre is a voicemail service. It takes messages when you can’t answer your mobile phone.

The service is available in two versions, Message Centre and Message Centre Lite, with the following features:

Maximum
	# of messages	Length of message	Days messages are stored
			New messages	Saved messages
Message Centre	25	5 min	7	14
Message Centre Lite	3	1 min	3	3

• Airtime, long distance and roaming charges may apply when you access your voice mailbox using your mobile phone.
• If you change voicemail services, you need to reset your password and your personal greeting. Any unheard or saved messages will not be transferred to your new mailbox.

The first time you use Message Centre, you’ll be asked to set up your voicemail mailbox.

1. Access your voicemail mailbox by pressing and holding the 1 key on your mobile phone.
2. Follow the prompts to record your name.
3. Choose your greeting:
• Press 1 to use the standard greeting
• Press 2 to record a personal greeting.
4. Choose your password option:
• Press 1 to turn skip password on.
• Press 2 to turn skip password off and set up a password.
5. Your Message Centre service is now activated.

Important information

• For security purposes, it is recommended that you create a personal password and enter it each time you access your voicemail (i.e., turn off the “skip password” option).
• Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number.
• To access your voicemail from a different phone, such as your home phone, you’ll need to set up a password.

You can access your voice mailbox from any mobile or regular touchtone phone.
Airtime, long distance and roaming charges may apply when you access your mailbox using your mobile phone.

From your mobile phone

1. Press and hold the 1 key.
2. Enter your password (if applicable).

The following charges will apply:

• Within your local calling area: airtime
• Outside your local calling area: airtime + long distance
• Outside of the Bell network: roaming charges

From landline and other phones

1. Dial your 10-digit mobile number.
2. Press the # key to interrupt the greeting.
3. Enter your password.

For applicable charges, please check with your service provider.

Do you know which network your device uses?

• HSPA/UMTS
• EVDO/1XRTT
• Don't know

To choose how long your phone rings before a caller will go to your voicemail:

EVDO/1XRTT

1. Dial *94 on your mobile phone – don’t press SEND yet.
2. Enter the number of standard rings (between two and nine) that you’d like your callers to hear before Message Centre picks up.
3. Press SEND
4. You will hear a tone to confirm that the feature was activated. If the change wasn’t successful, you’ll hear a fast busy signal; repeat steps 1 to 3.

Good to know

Different types of phones have different standard ring lengths and customizable settings. If you enter a number of rings less than two or more than nine, the system will automatically abort the change and default to the previous setting.

Changing your voicemail password

1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Press 4 for Personal options.
3. Press 2 for Administrative options.
4. Press 1 to Establish or change your password.
5. Press 1 to Change your password.
6. Enter a new password. It should be four to 10 digits long, and cannot begin with zero.

Good to know

• Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number.
• Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.
• If you use iPhone Visual Voicemail, you can also change the voicemail password on the iPhone directly. Go to Settings > Phone > Change Voicemail Password.

Resetting your voicemail password

If you lose or forget your voicemail password, you can reset it on your mobile phone or computer at no charge.

If there are still problems with your password, you can contact us to reset it (charges apply).

You now have the option of skipping your voicemail password entirely when calling from your mobile phone.

Once you turn on this option, you’ll go straight to your mailbox when calling from your mobile phone. However, for security purposes, we recommend that you use a personal password.

You’ll still need to enter your password if you access your voice mailbox from another phone.

To set up skip password

1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Press 4 for Personal options.
3. Press 2 for Administrative options.
4. Press 1 for Password options.
5. Press 2 for Turn skip password on/off.
6. Press 1 to turn skip password on, or Press 2 to turn Skip password off.

1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Press 4 for Personal options.
3. Press 3 for Personal greeting options.
4. Press 1 and follow the instructions for changing your greeting.

If you’ll be away for a period of time, use this feature to record a new greeting without erasing your usual one. Callers will hear your absence greeting after the first ring and won’t be able to leave a message, so your mailbox won’t fill up. When you turn off the feature, your usual greeting will return.

Recording an extended absence greeting

1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Press 4 to for Personal options
3. Press 3 for Personal greeting options.
4. Press 2 and follow the instructions for creating an extended absence greeting.

Turning off an extended absence greeting

1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
2. Follow the instructions to turn off your extended absence greeting.

Subscribing to Message Centre Message Centre is included in most rate plans. If you’re not subscribed, you can add Message Centre to your Bell Mobility service through MyBell or the MyBell app.