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How to set up and use Message Centre voicemail

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is Message Centre?
Setting up your voicemail mailbox
Accessing your voicemail mailbox
Setting the number of rings before Message Centre picks up
Changing or resetting your voicemail password
Skipping your password
Changing your personal greeting
Setting an extended absence greeting
Subscribing to Message Centre

Subscribing to Message Centre Message Centre is included in most rate plans. If you’re not subscribed, you can add Message Centre to your Bell Mobility service through MyBell or the MyBell app.

What is Message Centre?

Message Centre is a voicemail service that takes messages when you can’t answer your mobile phone. You can access your voicemails by calling into your mailbox or via MMS (multimedia messaging service), which delivers the audio files directly to your phone. Learn more about Voicemail via MMS.

The service is available in two versions, Message Centre and Message Centre Lite, with the following features:

    Maximum
      # of messages Length of message Days messages are stored
    New messages Saved messages
    Message Centre 25 5 min 7 14
    Message Centre Lite 3 1 min 3 3

Airtime, long distance and roaming charges may apply when you access your voice mailbox using your mobile phone. If you change voicemail services, you need to reset your password and your personal greeting. Any unheard or saved messages will not be transferred to your new mailbox.


Setting up your voicemail mailbox

The first time you use Message Centre, you’ll be asked to set up your voicemail mailbox.

  1. Access your voicemail mailbox by pressing and holding the 1 key on your mobile phone.
  2. Follow the prompts to record your name.
  3. Choose your greeting:
    • Press 1 to use the standard greeting
    • Press 2 to record a personal greeting.
  4. Choose your password option:
    • Press 1 to turn skip password on.
    • Press 2 to turn skip password off and set up a password.
  5. Your Message Centre service is now activated.

Important information

  • For security purposes, it is recommended that you create a personal password and enter it each time you access your voicemail (i.e., turn off the “skip password” option).
  • Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number.
  • To access your voicemail from a different phone, such as your home phone, you’ll need to set up a password.


Accessing your voicemail mailbox

You can access your voice mailbox from any mobile or regular touchtone phone.
Airtime, long distance and roaming charges may apply when you access your mailbox using your mobile phone.

From your mobile phone

  1. Press and hold the 1 key.
  2. Enter your password (if applicable).
While listening to messages, you can: Press
Get help 0
Rewind message by 8 seconds 1
Rewind message to the beginning 1 - 1
Pause/continue listening to message 2
Advance message by 8 seconds 3
Skip to end of message 3 - 3
Reduce speed 4
Increase speed 6
Get message details (time, date and origin) 5
Skip to next message #
Exit Message Centre Express *-*

After listening to messages, you can: Press
Hear more options 0
Replay message 4
Get message details (time, date and origin) 5
Erase message 7
Save message 9
Exit Message Centre Express *-*

 

Accessing your voicemail from an iPhone with Dual SIM

The voicemail message waiting indicator, represented as a red dot on your voicemail icon, shows that you have an unheard voicemail message from your primary line. The secondary line does not have a voicemail message waiting indicator.

To check for voicemail messages on your secondary line:

  1. Change the dial pad to the secondary line.
  2. Press and hold the 1 key to access your secondary line’s voicemail.
  3. If a password has been set, you may be asked to enter it.

Or, you can change the primary line on your iPhone:

Go to Settings > Cellular > Default Voice Line to change your primary line.

 

The following charges will apply:

  • Within your local calling area: airtime
  • Outside your local calling area: airtime + long distance
  • Outside of the Bell network: roaming charges

 

From landline and other phones

  1. Dial your 10-digit mobile number.
  2. Press the # key to interrupt the greeting.
  3. Enter your password.

For applicable charges, please check with your service provider.


Setting the number of rings before Message Centre picks up

To choose how long your phone rings before a caller will go to your voicemail:

  1. On the dial pad of your mobile phone, enter the following:
    • * 61 * 647 383 2355 * 11 * time #
    • Time: the number of seconds (5, 10, 15, 20, 25 or 30) before the call transfers to voicemail.
  2. Press Send.
  3. A status message will be displayed on the screen.

Example: for 20 seconds of ring time, enter *61*6473832355*11*20# and press Send.

Good to know

Different types of phones have different standard ring lengths and customizable settings. If you enter a number of rings less than two or more than nine, the system will automatically abort the change and default to the previous setting.


Changing or resetting your voicemail password

Changing your voicemail password

  1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
  2. Press 4 for Personal options.
  3. Press 2 for Administrative options.
  4. Press 1 to Establish or change your password.
  5. Press 1 to Change your password.
  6. Enter a new password. It should be four to 10 digits long, and cannot begin with zero.

Good to know

  • Avoid passwords that are too simple, such as 1234 or the last four digits of your mobile phone number.
  • Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.
  • If you use iPhone Visual Voicemail, you can also change the voicemail password on the iPhone directly. Go to Settings > Phone > Change Voicemail Password.

Resetting your voicemail password

If you lose or forget your voicemail password, you can reset it on your mobile phone or computer at no charge.

If there are still problems with your password, you can contact us to reset it (charges apply).


Skipping your password

You now have the option of skipping your voicemail password entirely when calling from your mobile phone.

Once you turn on this option, you’ll go straight to your mailbox when calling from your mobile phone. However, for security purposes, we recommend that you use a personal password.

You’ll still need to enter your password if you access your voice mailbox from another phone.

To set up skip password

  1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
  2. Press 4 for Personal options.
  3. Press 2 for Administrative options.
  4. Press 1 for Password options.
  5. Press 2 for Turn skip password on/off.
  6. Press 1 to turn skip password on, or Press 2 to turn Skip password off.


Changing your personal greeting
  1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
  2. Press 4 for Personal options.
  3. Press 3 for Personal greeting options.
  4. Press 1 and follow the instructions for changing your greeting.


Setting an extended absence greeting

If you’ll be away for a period of time, use this feature to record a new greeting without erasing your usual one. Callers will hear your absence greeting after the first ring and won’t be able to leave a message, so your mailbox won’t fill up. When you turn off the feature, your usual greeting will return.

Recording an extended absence greeting

  1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
  2. Press 4 to for Personal options
  3. Press 3 for Personal greeting options.
  4. Press 2 and follow the instructions for creating an extended absence greeting.

Turning off an extended absence greeting

  1. Access your mailbox by pressing and holding the 1 key on your mobile phone.
  2. Follow the instructions to turn off your extended absence greeting.


Subscribing to Message Centre

Subscribing to Message Centre Message Centre is included in most rate plans. If you’re not subscribed, you can add Message Centre to your Bell Mobility service through MyBell or the MyBell app.


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