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How to use Advanced Messaging

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is Advanced Messaging?
Getting started with Advanced Messaging
Sending a message
Sending a file
Downloading a file
Starting a group chat
Network coverage area

Advanced Messaging is available in areas where Voice and Video over LTE coverage is supported.

You can also use Advanced Messaging in the U.S.(including Puerto Rico and the U.S. Virgin Islands) on select devices (roaming fees apply).

The service will continue to expand in the future.

Fees/charges
Advanced Messaging while roaming in the U.S.
What is Advanced Messaging?

Advanced Messaging is the next generation of messaging available over the Bell LTE network and while roaming in the U.S.

Advanced Messaging builds on traditional text messaging (SMS) and picture/video messaging (MMS) by adding a variety of new features, including:

  • Messages up to 8000 characters
  • File transfers to support high-quality pictures, longer videos and additional file types (e.g., PDF, XLS, ZIP)
  • Group chats with up to 100 participants
  • Enhanced delivery notifications to show if your message has been delivered or read, and if the other party is typing
  • Unified inbox that merges all Advanced Messaging, SMS and MMS messages with the same contact into one conversation history

If you have a Samsung device released in or after 2021, or any other Android device running OS 5.0 (Lollipop) or higher, check out Messages by Google.


Getting started with Advanced Messaging

Advanced Messaging is available automatically within the default messaging app on the following smartphones:

  • Samsung Galaxy Note8, Note9, Note10,Note10+
  • Samsung Galaxy S7, S7 edge, S8, S8+, S9, S9+, S10, S10+, S10e, S20 5G, S20+ 5 G, S20 Ultra 5G
  • Samsung Galaxy A5 (2017), A8, A10e, A20, A50, A51, A70, A71
  • Samsung Galaxy J3 Prime, J3 (2018)
  • Samsung Galaxy Z Flip, Z Flip 5G

Advanced Messaging also requires:

  • A post-paid Bell Mobility rate plan (e.g., a Share plan) with data and text messaging enabled
  • A Bell LTE SIM card
  • Advanced Messaging network coverage (same coverage area as Voice and Video over LTE)
  • Voice and Video over LTE enabled on the smartphone (already enabled by default)

To use Advanced Messaging, both parties must have Advanced Messaging available on their smartphones. Messages are sent automatically in the format available, i.e., messages to a non-Advanced Messaging phone will default to SMS/MMS. The experience is seamless to you – all messages will still appear in the same inbox and conversation history.

To see if you’re using Advanced Messaging, look for enhanced delivery notifications in your conversation history (e.g., delivered, read, if the other party is typing).

For Samsung Galaxy Note8, S7 and newer, A5 (2017), A8, J3 Prime and J3 (2018)

Sending 1

Sending 2

For Samsung Galaxy S9/9+

Sending 1

Sending 2

 


Sending a message

To send a message via Advanced Messaging, just follow the same steps as sending a regular text message.

  1. Open the Messages app.
  2. Select the compose icon.
  3. Select a contact or enter the recipient’s phone number.
  4. Enter your message.
  5. Select Send or Blue Arrow on GS9/9+

For Samsung Galaxy Note8, S7 and newer, A5 (2017), A8, J3 Prime and J3 (2018)

Sending 1

Sending 2

If a message appears in a green bubble, it was sent via Advanced Messaging. A yellow bubble indicates a message sent via SMS or MMS.

For Samsung Galaxy S9/9+

Sending 1

Sending 2

If a message appears in a blue bubble, it means the message was sent via Advanced Messaging. A teal bubble indicates a message sent via SMS or MMS.


Sending a file

For Samsung Galaxy Note8, S7 and newer, A5 (2017), A8, J3 Prime and J3 (2018)

To send a file via Advanced Messaging, just follow the same steps as sending a regular picture/video message.

  1. In the message screen, select the paperclip icon.
  2. Select the item you would like to attach:
    • To send an existing photo or video, select Gallery.
    • To take a new photo or video, select Camera.
    • To record an audio message, select Voice Recorder.
    • To send a previously recorded message, select Audio.
    • To send a contact card, select Contacts.
  3. Select Send.

Sending a file 1

Sending a file 2

Sending a file 3

For Samsung Galaxy S9 and S9+

To send a file via Advanced Messaging, just follow the same steps as sending a regular picture/video message.

  1. In the message screen, select the “+” icon on SSGS9/9+
  2. Select the item you would like to attach:
    • To send an existing photo or video, select Photo image.
    • To take a new photo or video, select Camera.
    • To draw your own message, select Pen.
    • To share your location, select Arrow.
    • To record an audio message, send a previously recorded message, send a contact card, share your calendar or send Samsung notes, select the Three Dots.
  3. Select Blue Arrow to send

Sending 1

Sending 1

Sending a file 2

Sending a file 3

 


Downloading a file

Files are received in a thumbnail format. You must select the thumbnail – which will expire after seven days – to download the entire file. This allows you to better manage the amount of data being sent to your phone.

You also have the option to download files automatically. By default, the auto download feature is turned off, but you can turn it on in the settings.

  1. Open the Messages app.
  2. Select the menu icon (top-right corner).
  3. Select Settings.
  4. Select Chat settings.
  5. Switch Auto download on or off as desired.

Reminder: auto download for file transfers is turned off by default. To download a file, simply select the thumbnail within seven days of receipt, after which it will expire.

For Samsung Galaxy Note8, S7 and newer, A5 (2017), A8, J3 Prime and J3 (2018)

Sending 1

Sending 1

For Samsung Galaxy S9 and S9+

Sending 1

Sending 1

 


Starting a group chat

For Samsung Galaxy Note8, S7 and newer, A5 (2017), A8, J3 Prime and J3 (2018)

With group chat, you can send messages and files to multiple people at the same time. All responses will be available to everyone in the group.

  1. Open the Messages app.
  2. Select the menu icon (top-right corner).
  3. Select Start group chat.
  4. Select contacts to add to the chat.
  5. Enter a message and/or attach a file.
  6. Select Send.

Please note: only contacts with Advanced Messaging can be added to the group.

Sending a file 1

Sending a file 2

 

For Samsung Galaxy S9 and S9+

With group chat, you can send messages and files to multiple people at the same time. All responses will be available to everyone in the group.

  1. Open the Messaging app.
  2. Tap the message bubble icon (bottom right corner)
  3. Select contacts to add to the chat (marked with a blue dot)
  4. Press the “Start” button (top right corner)
  5. Enter a message and/or attach a file.
  6. Select the blue arrow to send

Please note: only contacts with Advanced Messaging can be added to the group.

Sending a file 1

Sending a file 2

Sending a file 3

 


Network coverage area

Advanced Messaging is available in areas where Voice and Video over LTE coverage is supported.

You can also use Advanced Messaging in the U.S.(including Puerto Rico and the U.S. Virgin Islands) on select devices (roaming fees apply).

The service will continue to expand in the future.


Fees/charges

In Canada

Standard text/picture/video message rates apply when using the chat message or file transfer features. Any chat messages sent or received and any file transfers sent will come out of your rate plan or add-on, or at pay-per-use rates as applicable.

U.S. roaming

When roaming in the U.S., Puerto Rico and the U.S. Virgin Islands, Advanced Messaging is charged as data, which is deducted from your Travel Pass or roaming add-on, if applicable. Otherwise, pay-per-use data roaming rates apply.


Advanced Messaging while roaming in the U.S.

You can use Advanced Messaging on select devices while roaming in the U.S.(including Puerto Rico and the U.S. Virgin Islands):

  • Samsung Galaxy A10e, A11, A20, A21, A50, A51, A70, A71, S9, S9+, S10, S10+,S10e operating on Android 10 or later
  • GS20 5G, GS20+ 5G, GS20 Ultra 5G and S20 FE 5G
  • Samsung Galaxy, Note 9, Note 10 and 10+ operating on Android 10 or later
  • Samsung Galaxy Note 20 5G and Note 20 Ultra 5G
  • Samsung Galaxy Z Flip, Z Flip 5G, Z Fold2 5G

In the U.S., Puerto Rico and the U.S. Virgin Islands, Advanced Messaging is charged as roaming data, which will be deducted from your roaming add-on or Travel Pass, if applicable. Otherwise, pay-per-use roaming data rates will apply.

Note: if data roaming is turned off on your device, Advanced Messaging will not work.


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