How to top up the funds in my prepaid phone account

Bell offers various prepaid options to fit your needs. Keep your account active by topping up before your funds expire¹. You'll also carry over any unused funds from one month to the next. Missed a top-up? Top up within seven days following your expiry date and your unused funds will be restored.

Pre-authorized top up

Never worry about running out of minutes. Just pick the option that fits you best and we’ll take care of the rest.

Get up to 500 MB of bonus data/month for 12 months when you sign up for Allowance or Automatic Allowance top-up on eligible plans.

1. Automatic Top Up

Tops up your account when your balance drops below $5 or when your funds expire.
More about the Automatic Top Up Program

2. Allowance

Tops up your account on a designated day each month and ensures unused funds carry over to the next month.
More about the Allowance Program

3. Automatic Allowance

Tops up your account on a designated day each month and if your funds run out before the end of the month, ensuring unused funds carry over to the next month.
More about the Automatic Allowance Program

Top up on the go

• Log in to MyBell at bell.ca/mybell - top up using a prepaid, credit or debit card
• Log in to the MyBell app - top up using a prepaid card or credit card

1. Any Prepaid funds which are added to your account on a promotional basis will have an Active Period of 30 calendar days unless otherwise stated and are not restored or extended by top-up. Maintain a positive account balance to ensure uninterrupted service.

The Automatic Top Up Program¹ tops up your prepaid phone account by the amount that you've set whenever your balance drops below $5 or your funds expire.

To register for the Automatic Top Up Program

On your computer or tablet, you can top up your prepaid phone account balance in MyBell.

1. Log in to MyBell.
2. On the Overview tab, under My prepaid account, click Learn about pre-authorized top-ups.
3. Select Automatic Top Up Program and follow the on-screen instructions.

On your smartphone, you can use the MyBell app.

1. Launch the MyBell app.
2. Click Set up pre-authorized payments.
3. Select Automatic Top Up Program and follow the on-screen instructions.

¹ If your balance is below $0, your credit card or bank account will be charged the amount required to bring it to $0 as well as the amount required to bring your account balance to your registered amount. Taxes extra. Allow up to 48 hours for funds to be added to your account.

The Allowance Program automatically tops up your account by the amount that you've set on a designated day every month. The funds are deducted directly from your bank account or credit card every month, and you don’t have to worry about any unused balance expiring.

Get up to 500 MB of bonus data/month when you sign up for Allowance or Automatic Allowance top-up on eligible plans.*

To register for the Allowance Program:

1. Log in to My Bell.
2. On the Overview tab, under My prepaid account, click Learn about pre-authorized top-ups.
3. Select Allowance Program and follow the on-screen instructions.

On your smartphone, you can use the MyBell app:

1. Launch the MyBell app.
2. Click Set up pre-authorized payments.
3. Select Allowance Program and follow the on-screen instructions.

(*) Bonus data available upon registering for Allowance or Automatic Allowance top-up. Offer available to new customers or existing customers changing their plan after February 4, 2020. The bonus data will be applied to your account monthly after each successful Allowance or Automatic Allowance top-up and total monthly charge (plan and add-ons) payment for each month, so long as your account is in good standing and continues to meet the bonus data requirements. If the bank account or credit card provided cannot be charged or you are no longer registered for Allowance or Automatic Allowance top-up options, the bonus data will not be applied and will be automatically removed from your account. Any unused bonus data expires after 30 days.

Customers who activated between October 16 2018 and February 3, 2020, will retain their pre-authorized top-up bonus for 12 months as long as they remain on their current plan and are registered for Allowance or Automatic Allowance top-up options. Migrations to new plans will cause loss of the 15% pre-authorized top-up bonus. Customers with this bonus receive extra data every month that they top up. Data bonus applies to Allowance portion of Automatic Allowance top-up option. Bonus is valid for 30 days. Unused bonus funds do not carry over.

The Automatic Allowance Program tops up your account by the amount that you've set on a designated day each month and if your funds drop to $5 before the end of each month. Unused allowance funds carry over to the next month.

Get up to 500 MB of bonus data/month when you sign up for Allowance or Automatic Allowance top-up on eligible plans.*

To register for the Automatic Allowance Program:

On your computer or tablet, you can top up your prepaid phone account balance in MyBell.

1. Log in to My Bell.
2. On the Overview tab, under My prepaid account, click Learn about pre-authorized top-ups.
3. Select Automatic Allowance Program and follow the on-screen instructions.

On your smartphone, you can use the MyBell app.

1. Launch the MyBell app.
2. Click Set up pre-authorized payments.
3. Select Automatic Allowance Program and follow the on-screen instructions.

(*) Bonus data available upon registering for Allowance or Automatic Allowance top-up. Offer available to new customers or existing customers changing their plan after February 4, 2020. The bonus data will be applied to your account monthly after each successful Allowance or Automatic Allowance top-up and total monthly charge (plan and add-ons) payment for each month, so long as your account is in good standing and continues to meet the bonus data requirements. If the bank account or credit card provided cannot be charged or you are no longer registered for Allowance or Automatic Allowance top-up options, the bonus data will not be applied and will be automatically removed from your account. Any unused bonus data expires after 30 days.

Customers who activated between October 16 2018 and February 3, 2020, will retain their pre-authorized top-up bonus for 12 months as long as they remain on their current plan and are registered for Allowance or Automatic Allowance top-up options. Migrations to new plans will cause loss of the pre-authorized top-up bonus. Customers with this bonus receive extra data every month that they top up. Data bonus applies to Allowance portion of Automatic Allowance top-up option. Bonus is valid for 30 days. Unused bonus funds do not carry over.

Note that you must use the minutes from your prepaid card before they expire (see the funds expiry chart). However if you add funds to your account before the expiry date, you’ll be able to carry over your unused minutes. If you miss the expiry date, your unused minutes can be restored if you top up within seven days.

You can add funds from your prepaid card to your account online from your computer or tablet.

You can add funds from your prepaid card to your account online from your computer or tablet:

1. Log in to or register for MyBell.
2. Under My prepaid account, select Top up now.
3. Select By prepaid card.
4. Enter the card number and complete the transaction.

On your smartphone, you can top up your account using the MyBell app.

1. Launch the MyBell app
2. Click Top up.
3. Select Prepaid card.
4. Enter the card number and complete the transaction

The easiest way to use your credit card to add funds to your prepaid phone account is online with your computer or tablet.

1. Log in to My Bell.
2. Under My prepaid account, select Top up now.
3. Select By credit card.
4. Choose the top-up amount and complete the transaction.

If you prefer, you can top up your account using the MyBell app:

1. Launch the MyBell app
2. Click Top up.
3. Select Credit card.
4. Choose the top up amount and complete the transaction.

To register for the Express Top Up Program:

1. On your computer or tablet, log in to MyBell.
2. Select the Prepaid account tab.
3. Under Top up options and Express Top-up Service, select Create your express service PIN
4. Follow the on-screen instructions to register to for the Express Top Up Program.