Problems may be related to the device settings, the device itself (i.e., broken hardware) or other factors. For general troubleshooting, please review the following:
- Troubleshooting text, picture and media messaging
- Troubleshooting data connectivity
- I’m having trouble making or receiving calls on my smartphone
For device-specific information from the manufacturer, visit our Phones, tablets and Mobile Internet section, select your device and look for the manufacturer support link.
See more troubleshooting steps for Mobility