Skip to main content
Personal
Small Business
Medium & Large Business
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
FR
Internet
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Programming
        • Hardware
        • Fibe TV app
        • 4K
        • Promotions
      • Alt TV

        • Why Bell
        • Hardware
      • Bell Satellite TV

        • Why Bell
        • Programming
        • Hardware
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
    • Home phone
        • Packages
        • Long distance
        • Features
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Programming
        • Hardware
        • Fibe TV app
        • 4K
        • Promotions
      • Alt TV
        • Why Bell
        • Hardware
      • Bell Satellite TV
        • Why Bell
        • Programming
        • Hardware
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
    • Home phone

      • Packages
      • Long distance
      • Features
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Sales & refund policy
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV

        • Overview
        • Devices
        • Self-serve options
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Sales & refund policy
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
      • Alt TV
        • Overview
        • Devices
        • Self-serve options
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

  • Log in / Register
  • 0 Cart
  • Bell email
  • FR
Home
Search bell.ca
Shopping cart 0
Your shopping cart is empty
Dictate your search

Internet

  • Overview
  • Modem and Wi-Fi
  • Bell email
  • Internet security
  • Internet usage
  • Troubleshooting tools
change selected close

Your current region: Ontario

Change region
change selected close
Your current region: Ontario (change)
Select a region:

Need help?

  • Call us at 310-SURF (7873)
  • Other ways to contact us

My McAfee Security from Bell software won’t open

If your McAfee® Security software won’t open, opens to a blank white screen, or if you see a JavaScript error, there may be a problem with your Windows operating system. Follow the instructions below to resolve the problem.

  1. Save any files you are working in.
  2. Click the following link and save the file to your desktop:

    http://download.mcafee.com/products/licensed/cust_support_patches/mcscriptfix.zip

  3. Unzip the file you downloaded and save mcscriptfix.bat to your desktop.
  4. Right-click mcscriptfix.bat and select Run as Administrator.
  5. If prompted, select Yes in the User Account Control box.

    Note: While this script runs, a black DOS prompt window will appear on your screen.

  6. Press any key to continue when prompted.
  7. Restart your computer.

After your computer restarts, open your McAfee software and check if the problem is resolved. If the problem persists, follow the steps below.

  1. Click the following link and save the file to your desktop:

    http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

  2. Double-click McPreInstall.exe.
  3. Click Start inside the Preinstall Tool.
  4. Read the warning message and click OK.
  5. After the tool is done, click OK.
  6. Click Close and restart your computer.

After your computer restarts, open your McAfee software and check if the problem is resolved.

If the problem persists, please contact us for further assistance.

McAfee and the McAfee logo are registered trademarks or trademarks of McAfee, Inc. in the United States and other countries.

Was this article useful?

In our ongoing efforts to improve our support section, your opinion is invaluable. Please let us know what we did well or what we can improve about this article.

If you require assistance, please Contact us

250  characters left.

Submit
 

Related articles

  • How to activate and install McAfee Security from Bell on my computer
  • Switching to McAfee Security from Bell
  • I want to know about McAfee Security from Bell
  • McAfee Security from Bell
  • How to install McAfee Security from Bell on my mobile device
  • Getting started with Bell Internet
  • See more 
See more

Recently viewed articles

Back to top  
Skip to main content
Contact us
Find a store


  • Site map
  • Jobs@Bell
  • Customer commitment
  • Register for MyBell
  • About Bell
  • Get Email updates
    Satellite TV and Mobility services
  • BellMedia.ca
  • Accessibility centre
  • Track my order

    Privacy Security Legal & regulatory Your rights as a wireless customer The Internet Code Jobs@Bell Track my order

    © Bell Canada, 2021. All rights reserved.

    • Follow@Bell

      Follow@Bell_LetsTalk

    © Bell Canada, 2021. All rights reserved.

    Email to a friend

    Where to find my account number?

    One Bill

    Mobility Bill

    One_Bill_EN
    Mob_Bill_EN

    Select a TV service

    • Fibe TV
    • Fibe Alt TV
    • Satellite TV