Extra charges from auto-diallers
What are they?
If you use dial-up to access the Internet or can send faxes from your machine (even if you have high speed), you have a dial-up modem.
Many Internet diallers are legitimate software applications where the user initiates the connection. However, an auto-dialler virus uses your dial-up modem and your phone line to make long-distance calls without your permission. You can get an auto-dialler through viruses, spyware or hackers.
How to protect yourself:
- Whether you use dial-up Internet access regularly, or only occasionally use the dial-up access that comes with Bell Internet’s other packages, be aware of your computer’s Internet use.
- Program your modem to make a dialling noise so you can hear it when it makes a new connection.
- Regardless of your Internet connection, you should unplug the phone line from your computer when you are not faxing or on the Internet.
- Don’t use any programs that enable your modem to automatically re-dial to the Internet.
- Ask Bell to restrict your Internet phone line to local calls.
- Read online terms and conditions carefully and be skeptical about claims like "free" and "no credit card needed" in exchange for any online product or service.
- Increase the security settings for your operating system.
- Download and install Bell McAfee® Security from Bell, which includes Anti-Virus and Firewall.
What is Bell doing about auto-diallers?
Blocking calls: We’re blocking calls to several countries that have significant auto-dialler traffic. If you want to call to these countries, you now need to do it with an operator’s assistance (at no extra charge.) Unfortunately, some companies have simply moved operations to regions where call-blocking is harder to put in place.Offering the best rate for first-time occurrence: Under international agreements, Bell is still responsible for paying the costs of international calls made by its customers, even if the calls were made through fraud. However, if you do fall victim to an auto-dialler scam, Bell offers the best available long distance rate for the first occurrence of an auto-dialled call. Subsequent calls will be billed at your regular toll rate plan.