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Activating and using your Bell MTS Mail account

Find information on how to activate, set-up and use your Bell MTS Mail account, including instructions on how to reset your password and helpful technical support FAQs.

Before you can use your Bell MTS Mail account to send or receive email, you must first activate your account.

To activate a Bell MTS Mail account, please have the following information handy:

  • Your Bell MTS Mail log in ID – username@mymts.net provided to you by Bell MTS.
  • Your temporary password (This is the same as your Bell MTS High Speed Internet log in password).

To activate your account:

  1. Go to mtsmail.ca.
  2. Enter your mymts.net email address (i.e. username@mymts.net).
  3. Enter your email password.
  4. Click Log In.

Once you have logged into Webmail, you will be asked to provide or verify some personal information and create a Security Question/Answer to be used if you forget your password. Once this is complete, your account will be activated and you will be redirected to the online email homepage.

You may continue using your Bell MTS Mail through the mtsmail.ca  website or find out how to setup the email software  on your smartphone, tablet or computer.

You can set up your Bell MTS Mail account through software stored on your computer or using an app on your smartphone or tablet

  • Set up your Bell MTS Mail account on your computer
  • Set up your Bell MTS Mail account on your smartphone or tablet
    • To set up your Bell MTS Mail account on your smartphone, visit Bell Mobility Support  and select your device for step-by-step instructions.
  • What are the Bell MTS Mail server settings I can use to manually set up my account?

    POP:

    • Authentication is required for both incoming and outgoing.
      • Use full @mymts.net email address and password.
    • Account Type: POP3
    • Incoming mail server: mail.mymts.net
    • Authentication is required.
    • Do not enable secure password authentication (SPA).
    • Port: 995
    • Select SSL for security.
    • Outgoing mail server (SMTP): mail.mymts.net
    • Authentication is required.
    • Port: 587
    • Select a security method based on what is available:
      • StartTLS
      • TLS
      • SSL

    IMAP:

    • Authentication is required for both incoming and outgoing.
      • Use full @mymts.net email address and password.
    • Account Type: IMAP
    • Incoming mail server: mail.mymts.net
    • Do not enable secure password authentication (SPA).
    • Port: 993
    • Select SSL for security.
    • Outgoing mail server (SMTP): mail.mymts.net
    • Port: 587
    • Select a security method based on what is available:
      • StartTLS
      • TLS
      • SSL

    CalDAV & CardDAV

    • Authentication is required.
      • Use full @mymts.net email address and password.
    • Server Name: mail.mymts.net

    DNS:

    • Primary DNS - 216.130.71.71
    • Secondary DNS - 216.130.71.72

    Login User Name:

    • userid@realm.mts.net

    Realms:

    Light resa
    Essentials res1
    Essential Plus res2a, res2b
    Fibe fibe1c.mts.net, fibe1f.mts.net
    Fibe 10 res1
    Fibe 25 resc, fibe2c.mts.net, fibe2f.mts.net
    Fibe 50 res3, fion1
    Fibe 100 fibe4c, fibe4f
    Fibe 150 fion2
    Fibe 300 fion3
    Gigabit Fibe fion5
    Entrepreneur res1
    Entrepreneur (on Fibe TV network) bhs
    Entrepreneur Mach 1 bhs1
    Entrepreneur Mach 2 bhs2
    Entrepreneur Mach 3 bhs3
    Professional I bhsp and bsvl1 and bslv3
    Professional II bslv5
    Network I bgld1 and blgd3
    Network II bgld5

    Dial Up Numbers

    Bell MTS Dial-up Internet service includes a feature called "roaming," which allows you to connect to the Internet from anywhere when traveling throughout Canada or the United States at no additional charge. For instance, if you live in Winnipeg and are visiting Toronto, you can still send and receive email or browse the Internet from Toronto. All you have to do is set up a new dial-up connection.

    Roaming is toll-free throughout Canada or the U.S. for Bell MTS Internet customers. When you roam, your monthly Bell MTS Dial-up pricing plan applies, and your time spent online accrues as usual.

    If you are roaming outside of Manitoba, you will just need to change the phone number that your computer dials to connect you to the Internet.

    Toll-free in Manitoba Dial-up access number:

    • 204-225-4638

    Roaming in Canada or the United States:

    • 1-888-518-5555

If you are away from your home computer or smartphone, you can conveniently log in to your Bell MTS Mail account through any web browser.

  1. Go to mtsmail.ca 
  2. Enter your @mymts.net email address (e.g. username@mymts.net) and  password.

    Note: You will be unable to log in using an email alias (e.g. username@mtsmail.ca).

  3. Click LOG IN.

Any received email messages sent to your Bell MTS Mail account can be forwarded or redirected to another email account. This is especially convenient if you want to check multiple email accounts in one place or if you have another primary email account that isn't @mymts.net.

Bell MTS Mail allows you to automatically forward emails to another email account of your choice.

To set this up, follow these steps:

  1. Visit mtsmail.ca  and log in using your Bell MTS Mail ID (Example: userid@mymts.net) and password.
  2. Select the Preferences > Mail page.
  3. In the Receiving Messages > Message Arrival section, look for a field marked Forward a copy to: and enter the email address where you want your emails to be redirected.

    Note: To forward to multiple email addresses, use a comma to separate each email address you wish your messages to be forwarded to (e.g. email1@mymts.net, email2@mymts.net).

  4. If you do not want the messages saved in your mailbox, select the option Don't keep a local copy of the message.
  5. Click Save.
What is the password for my Bell MTS Mail account?

To protect your email account security, we do not keep your email passwords on file and have no way of retrieving them. If you don't remember your email password, please see instructions on resetting it below.

Why does my mail program keep asking for my password?

7_1

This problem usually happens for one of three reasons:

  1. Your mymts.net email address has not yet been activated.
  2. The password saved in your email program is incorrect.
  3. Your email password has recently been changed or reset.

If you are an existing Bell MTS customer who has not yet used your mymts.net email account, you will need to activate your email address.

How do I reset my Bell MTS Mail password?

Note:
When you activated your Bell MTS Mail account, you would have been asked to select a secret question/answer to reset a lost password. If you did not set up a secret question or can't remember your answer, please contact us 

Follow these steps to reset your password:

  1. Go to mtsmail.ca  and click Forgot Password or go to: https://mts.ca/passwordreset  resetmtsmailpw01
  2. Enter your @mymts.net email address, enter the text you see in the captcha image and click Next. resetmtsmailpw02
  3. Enter the answer to your secret question, and type in a new password. Then click Confirm. resetmtsmailpw03

    Note: You have 3 attempts to type in the correct answer to your security question. After 3 attempts, your account will be locked for 15 minutes. Then you can try again.

    resetmtsmailpw05
  4. Once you enter the correct answer to your secret question, your new password will be activated. Click Continue to be redirected to Webmail login page. resetmtsmailpw04
Where can I find help with my Bell MTS Mail account?
  1. Visit http://mtsmail.ca 
  2. Log in using your @mymts.net email address (e.g. userid@mymts.net) and email password.
  3. Click your Account Name in the top right corner.
  4. Select Help from the menu that appears.
mtsmail_help_screenshot
Where do I call for technical assistance?

Bell MTS will continue to provide support for customer technical problems. If you have issues or questions, please contact us 

Note: While Bell MTS is your email provider, we have no knowledge of any passwords associated with your account. Find out how to reset your password  or contact us  for help.