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Troubleshooting slow Internet speeds

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

Troubleshooting slow Internet speeds
Test your speed

Test your speed

Bell makes available various tools to help you determine what kind of speeds you’re getting.

Use our Speed Test tool to get an estimate of your connection speed.

There are a variety of other speed tests available on the web. To ensure you are getting consistent and accurate results, use Bell's speed test.

To perform the test, you should use a computer that is connected to your Bell residential gateway or modem directly by cable. A wired connection is important because with Wi-Fi, there can be interference with appliances, cordless phones and other devices.

If you have the Home Hub 1000 or Home Hub 2000, you get even more accurate results by testing directly from the modem.

To perform a speed test from the HomeHub select Speed test from the modem’s home page and click Start test.

Learn more about the HomeHub

Check your modem and computer
Check your Wi-Fi connection and devices
Troubleshooting slow Internet speeds

Many environmental factors can affect your Internet speeds, including Wi-Fi interference, traffic to the websites you’re visiting, the performance of your computer and the number of devices sharing the connection in your home. The speed of the server you're connecting to the Internet with can also cause variations in your upload and download speeds.


Test your speed

Test your speed

Bell makes available various tools to help you determine what kind of speeds you’re getting.

Use our Speed Test tool to get an estimate of your connection speed.

There are a variety of other speed tests available on the web. To ensure you are getting consistent and accurate results, use Bell's speed test.

To perform the test, you should use a computer that is connected to your Bell residential gateway or modem directly by cable. A wired connection is important because with Wi-Fi, there can be interference with appliances, cordless phones and other devices.

If you have the Home Hub 1000 or Home Hub 2000, you get even more accurate results by testing directly from the modem.

To perform a speed test from the HomeHub select Speed test from the modem’s home page and click Start test.

Learn more about the HomeHub


Check your modem and computer

If you find your Internet speed to be too slow, there are a number of things you can try.

  1. Restart your modem and computer
    • Like all electronic equipment, turning a modem off and on can improve performance when experiencing issues.
    • Reset your modem by unplugging it for 30 seconds. Once you plug it back in, give it a few minutes to restart and reconnect.
    • We also recommend that you restart your computer. Restarting your computer can often help clear speed issues by closing programs that are running in the background and may be affecting your speed.

  2. Check your modem
  3. It is important that your modem is placed correctly. Make sure that the modem is not placed on top of another electronic device or anything that produces heat. This could cause the router to overheat and could lead to possible damage or interference with your Internet connection

  4. Optimize your web browser
  5. When surfing the Internet, your web browser stores text and images (in a cache) as well as preferences (in cookies). Over time, these files accumulate and may have to be cleared as they can cause slower speeds while browsing.

    For help clearing cookies and the cache, select your browser:
    • Internet Explorer 9
    • Firefox
    • Chrome

  6. Check for peer-to-peer sharing
  7. Your speed will be affected by uploading or downloading files using peer-to-peer software. Close all peer-to-peer file sharing programs (Utorrent, Gnutella , Limewire, etc.) on your computer and on any other computers or devices in your home.

  8. Check for spyware
  9. Spyware is piece of software that gathers information through your Internet connection, often without your knowledge or consent. If spyware is present on your computer, it can slow down your connection speeds.

    Bell Internet customers can take advantage of an award-winning security suite from McAfee that includes virus and malware protection, a firewall, parental controls and much more.

    Download McAfee® Security from Bell


Check your Wi-Fi connection and devices

Cause

Things to try

Distance and obstructions

Long distances and many obstructions (walls, ceilings, etc.) will weaken the Wi-Fi signal.

  1. Move your Wi-Fi device closer to the modem, if possible.
  2. Place your modem in a location where it will have an unobstructed line of sight to your Wi-Fi devices. Do not put it in a cabinet or behind a wall.

Radio interference

High amounts of interference will degrade Wi-Fi performance. Interference can come from:

  • Other Wi-Fi networks in your vicinity
  • Appliances and devices that emit radio waves or that interfere with radio waves (microwaves, 2.4 GHz cordless phones, two-way radios, etc.)
  1. Try changing the Wi-Fi channel on your modem from "Auto" to a number between 1 and 11. The first three to try are 6, 1 and 11, but you can try any channel to see if it will improve Wi-Fi performance.
  2. Use the Wi-Fi analyzer in your modem to help you select the optimal channel.
  • How to use the Home Hub 2000 Wi-Fi analyzer
  • How to use the Home Hub 1000 Wi-Fi analyzer

Your Wi-Fi device's signal

The modem is just one side of the Wi-Fi connection; your Wi-Fi device must also send and receive data. Wi-Fi performance will degrade if your device has a weak signal or reception.

  1. Ensure that the most up-to-date drivers are installed from the manufacturer's website.
  2. Use your device's integrated Wi-Fi functionality instead of relying on external adapters. For example, a laptop with integrated Wi-Fi technology may have antennas throughout the laptop enclosure, providing better reception to the modem.
  3. Generally, the more robust the Wi-Fi device used, the better the performance.

Bandwidth sharing

The bandwidth of your Wi-Fi network is shared across all connected devices in your home. If a device is consuming a lot of bandwidth, then less bandwidth, and as a result less speed, is available to other devices.

  1. Set a Wi-Fi password in your modem's settings to keep unauthorized users from accessing your Wi-Fi network.


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