Skip to main content
Personal
Small Business
Medium & Large Business
Bell for Better
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
FR
Internet
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app

        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Equipment
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone
        • Packages
        • Long distance
        • Features
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app
        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV
        • Why Bell
        • Packages
        • Equipment
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone

      • Packages
      • Long distance
      • Features
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app

        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools and help
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
        • Troubleshooting tools and help
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app
        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools and help
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
      • Troubleshooting tools and help
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

Home
Search bell.ca
Shopping cart 0
Your shopping cart is empty
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app

        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Equipment
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone
        • Packages
        • Long distance
        • Features
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Fibre
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app
        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV
        • Why Bell
        • Packages
        • Equipment
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone

      • Packages
      • Long distance
      • Features
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app

        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools and help
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
        • Troubleshooting tools and help
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app
        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools and help
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
      • Troubleshooting tools and help
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

  • Log in / Register
  • 0 Cart
  • Bell email
  • FR
Dictate your search

Internet

  • Overview
  • Modem and Wi-Fi
  • Bell email
  • Internet security
  • Internet usage
  • Troubleshooting tools and help
change selected close
Your current region: Ontario
Change
change selected close
Your current region: Ontario Change
Select a region:

Support for Wireless Home Internet

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is Wireless Home Internet?
What to expect during the installation appointment

During your Wireless Home Internet installation, our technician will:

  1. Evaluate your property to identify the best location for the antenna. We need to install it in a safe area with optimal signal strength, but we’ll do our best to make it as discreet as possible.
  2. Mount the antenna to the side or roof of your home or to an existing TV or communications tower. In some cases, a custom solution may be required. The antenna is roughly the size of a standard pillow (18″ × 13″ ).
  3. Run a cable from the antenna to your new modem. This will likely require drilling . Our technicians are professionals and will handle this with care.
  4. Test your Internet connection and ensure it is working before leaving.

 

Rental/Townhouse/Apartment

Before the installation, you must get permission from your landlord or building manager to have Wireless Home Internet Services installed on the property.

Access by water

If your property is not accessible by road, please notify us so that we can coordinate transportation .

Troubleshooting
FAQs
What is Wireless Home Internet?

Wireless Home Internet service from Bell brings Internet connectivity to a select number of rural communities in Ontario, Québec and Atlantic provinces through our wireless network (cell towers).

Once you subscribe to Wireless Home Internet, our technician will install a small antenna outside your home that will connect to the wireless network. We will also install a Home Hub 2000 modem inside your home so that you can enjoy the best Wi-Fi technology.

The service provides download speeds of up to 25/50 Mbps and upload speeds of up to 5/10 Mbps respectively. The actual speed you experience will vary depending on a number of factors:

  • Trees and other obstacles inside and outside your home
  • Equipment installed in your home (for example, the processing power of your computer may impact your upload and download speeds)
  • Number of devices in your home that are connected to the Internet
  • Age and configuration of devices connected to the Internet
 

Useful links

Find out how to:

  • Set up a guest Wi-Fi network
  • Set up parental controls (access controls)
  • Use Bell email
  • Create a Bell email address

What to expect during the installation appointment

During your Wireless Home Internet installation, our technician will:

  1. Evaluate your property to identify the best location for the antenna. We need to install it in a safe area with optimal signal strength, but we’ll do our best to make it as discreet as possible.
  2. Mount the antenna to the side or roof of your home or to an existing TV or communications tower. In some cases, a custom solution may be required. The antenna is roughly the size of a standard pillow (18″ × 13″ ).
  3. Run a cable from the antenna to your new modem. This will likely require drilling . Our technicians are professionals and will handle this with care.
  4. Test your Internet connection and ensure it is working before leaving.

 

Rental/Townhouse/Apartment

Before the installation, you must get permission from your landlord or building manager to have Wireless Home Internet Services installed on the property.

Access by water

If your property is not accessible by road, please notify us so that we can coordinate transportation .


Troubleshooting

Before you contact us for technical support, please follow these two steps, which may resolve many issues:

img_poe_connection_EN
  1. Reboot your Power over Ethernet (PoE) adapter by unplugging the power cable, waiting 30 seconds, then plugging the power cable back in.
  2. Wait one minute, and then restart your Home Hub modem by unplugging the power cable, waiting 30 seconds, then plugging the power cable back in.

If the problem persists, try our Virtual repair tool, which detects and fixes most issues.

For account inquiries, please contact us. You can also use the contact number provided when you ordered your service.

Note: please have the mobile number assigned to your Wireless Home Internet Service handy when you call.

Useful links

  • Optimize your Wi-Fi network
  • How to find your username for MyBell
  • Measure the speed of your Internet connection


FAQs

Is Bell Wireless Home Internet mobile?

No, the service is not mobile nor portable, and you cannot move it to a different location than where it is installed.

If I move, can I take the Bell Wireless Home Internet service with me?

Yes. Please contact us to find out if your new address qualifies for service. Please have the wireless phone number of your current Wireless Home Internet service available when you call.

Is Wi-Fi included with Bell Wireless Home Internet service?

Yes, each installation includes the Home Hub 2000 home Wi-Fi modem.

Do you offer static IP addresses with Wireless Home Internet?

No, we don’t offer static IP addresses with our Wireless Home Internet service.


Back to main content

About us

  • About Bell Canada
  • Bell Let’s Talk
  • Bell for Better
  • Jobs@Bell
  • Bell Media

Customer resources

  • Return policy
  • Privacy
  • Security
  • Legal and regulatory
  • Internet Code
  • Wireless Code
  • Community forum
  • Track my order

About us

  • About Bell Canada
  • Bell Let’s Talk
  • Bell for Better
  • Jobs@Bell
  • Bell Media

Customer resources

  • Return policy
  • Privacy
  • Security
  • Legal and regulatory
  • Internet Code
  • Wireless Code
  • Community forum
  • Track my order

Get in touch

  • Contact us
  • Find a store
  • Book an appointment

Accessibility centre

© Bell Canada, 2022. All rights reserved.

Site feedback Site map

Email to a friend

Where to find my account number?

One Bill

Mobility Bill

Select a TV service

  • Fibe TV
  • Fibe TV app
  • Satellite TV