The following sections review common issues with Wi-Fi and give you information on how to optimize and troubleshoot your Wi Fi connection. Please go through each section and follow the optimization and troubleshooting steps for best results.
To begin, try the following and see if your Internet connection improves.
- Restart your modem
Unplug the power from your modem, wait 10 seconds, and plug it back in. See more detailed instructions
- Restart your device
Completely power off your device, wait 10 seconds, and power it back on. For more detailed instructions check with the manufacturer of your device.
- Ensure that the default Wi-Fi security is on
Make sure that a password is required to access your Wi-Fi network and that it’s using the WPA2 security type.
- Gigabit Fibe
Because Gigabit Fibe is so fast, you need a powerful device to get top Internet speeds. Check out the recommended minimum system specifications to see what type of equipment is needed.