I’m having trouble connecting to the Internet using my Connection Hub

Check if your Connection Hub is connected to the Internet

  1. Open your web browser.
  2. Type http://192.168.2.1 in the address bar and press Enter.
  3. If prompted, enter your username and password. If you haven’t changed the admin username and password to something more secure, enter the defaults:
    Username: admin
    Password: admin
  4. In the Services Connection Status section of the screen:
  • WAN Status should say Connected.
  • Internet Status should say Connected.
  • TV Status is related to Bell Fibe™ TV and does not affect your Internet connection
    image13en

One of my computers/devices can’t connect to the Internet, but all the others can

  • Try restarting your Connection Hub. Unplug it and wait 10 seconds before plugging it back in.
  • If the computer/device is connected wirelessly, see I’m having problems with my Connection Hub wireless connection.
  • Make sure that all cables are plugged in firmly and correctly. See How to set up my Connection Hub if you’re not sure.
  • Reboot your computer/device; this may solve your connection problem.
  • Third-party security software may be impeding your Internet connection. Try disabling the software and surfing again.
  • If none of these steps solve the problem, contact us for further assistance.

None of my computers/devices can connect to the Internet

  • Try restarting your Connection Hub. Unplug it and wait 10 seconds before plugging it back in.
  • If the computer/device is connected wirelessly, see I’m having problems with my Connection Hub wireless connection.
  • If the power light image04Bil is flashing red, a software upgrade is occurring on the Connection Hub and should finish within 10-15 minutes.
  • If the Internet light is red, you may have changed your Bell Internet password recently and have not yet updated the Connection Hub settings; follow the instructions in How to update my Bell Internet user ID and password.
  • If the WAN light image06Bil is off, your Connection Hub may not be connected properly to the Bell Internet network. See How to set up my Connection Hub for more information.
  • If none of these steps solve the problem, contact us for further assistance.

Internet connection is slow

  • Try restarting your Connection Hub. Unplug it and wait 10 seconds before plugging it back in. You should always try this as a first step before calling for technical support.
  • If the computer/device is connected wirelessly, see I’m having problems with my Connection Hub wireless connection.
  • Some computer viruses or Trojans can slow down your Internet connection. Be sure to scan your computer regularly with up-to-date security software.
  • If none of these steps solve the problem, contact us for further assistance.