I’m having problems with my Connection Hub wireless connection
LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT
Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
merely discharged and can be recharged and returned to service;
in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
not owned by the Purchaser.
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017 Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility, Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
Computer detects wireless network but cannot access it
Ensure you have entered the correct network name (SSID) and password. Both are case sensitive. The Connection Hub can set up networks with WEP, WPA and WPA2 security. Learn more about wireless security modes.
Ensure that you are using a wireless adapter that is capable of the type of wireless security your wireless network uses. Otherwise, you may have to change the type of wireless security on the Connection Hub to match the capabilities of your adapter. To learn how to do this, see How to change my Connection Hub settings.
Cannot access devices in the network
The devices may not be configured to receive an IP address automatically. Check the IP address settings on the devices that are not available within the network.
Guest network stopped working
The default timer for a guest wireless network is 720 minutes (12 hours). This means that after 720 minutes, the guest wireless network will automatically disable on its own. To permanently enable a guest wireless network, you must set the timer to 0 minutes. To learn how to do this, see How to change my Connection Hub settings.
How to improve wireless performance
Wireless performance in your home will depend on several factors:
Wireless performance factor
How do I improve wireless performance?
The distance between your wireless device and the Connection Hub, and the number of obstructions in between.
Long distances and many obstructions (walls, ceilings, etc.) will weaken the wireless signal.
Move your wireless device closer to the Connection Hub, if possible.
If you have a USB wireless adapter plugged directly in the computer, try getting a USB extension cord and placing the USB wireless adapter away from your computer. This may reduce interference from your computer.
The amount of wireless interference within your home.
High amounts of interference will degrade wireless performance. Interference can come from:
Other wireless networks in your area
Appliances and devices that emit radio waves or interfere with radio waves (microwaves, 2.4 GHz cordless phones, two-way radios, etc.)
Try changing the wireless channel on your Connection Hub from "Auto" to a number between 1 and 11. The three to try first are 6, 1 and 11, but you can try any channel to see if it will improve wireless performance.
The wireless standards (802.11 a/b/g/n) used by devices on your wireless network.
There is a single wireless radio in the Connection Hub that will be limited to the lowest wireless standard that is transmitting data. For example, if you have an old Wireless G laptop and a new Wireless N laptop on your wireless network, your whole wireless network will run on the slower Wireless G speed.
To improve performance on Wireless N devices, disconnect older devices from your wireless network.
The wireless connectivity/signal of your wireless device.
The Connection Hub is just one side of the wireless connection; your wireless device must also send and receive data. Wireless performance will degrade if your device has a weak signal or reception.
Ensure that the most up-to-date drivers are installed from the manufacturer's website.
Most integrated wireless devices are better optimized for wireless performance. For example, a laptop with integrated wireless technology may have antennas throughout the laptop enclosure, providing better reception to the Connection Hub.
Generally, the more robust the wireless device used, the better the performance.