I get an error message when browsing the Internet.

400 Error – Bad request

The remote web server can’t find the web address (URL) you typed. The page may no longer exist, you may not be authorized to access it or you may have typed the address incorrectly.

Possible solutions

Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).

Try using a search engine to find the site.

401 Error – Unauthorized

You are trying to access a page that has been protected to limit access only to authorized people.

Possible solutions

If you don’t think you should be receiving this message, double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).

If you have been given a password, retype it carefully. Ensure your caps lock is not on.

You must filter the telephone cable for your satellite TV system if it’s on the same phone line you use for your high speed Internet. If you do not filter it, you may experience slow speeds and/or no Internet connection.

404 Error – File not found

The remote web server can’t find the web page. The page may no longer exist, you may not be authorized to access it or you may have typed the address incorrectly.

Possible solutions

Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).

Try going to the site’s home page and look elsewhere for the page, using the site’s search tool if it has one.

500 Error – Internal error

The remote web server is experiencing technical problems.

Possible solutions

Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).

Try again another time.

501 Error – Not implemented

There is something wrong with the HTML coding on the web page, possibly with a form that you are trying to submit.

Possible solutions

Contact the site’s webmaster, customer service or technical support staff to report the problem and see if you can submit the information another way.

503 Error – Service unavailable

Something is wrong somewhere over the path from your computer to the page you are trying to reach.

Possible solutions

Try again in a minute or two. This error usually resolves itself quickly.

Can’t parse HTTP/Protocol not supported

Your browser can’t figure out the web address (URL) you typed.

Possible solutions

Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).

Add http:// before the web address, if you did not enter it the first time.

Cannot open/The requested URL was not found

Your browser can’t find the web address (URL) you typed. The site may no longer exist, it may be receiving excessive traffic, you may have typed the address incorrectly or there may be network problems. 

Possible solutions

Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).

Try refreshing or reloading the page.

Try visiting other sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.

If that doesn’t solve the problem, confirm if your modem is connected to the Internet:

1. Open your web browser.
2. Type http://192.168.2.1 in the address bar and press Enter.
   If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:Username: adminPassword: admin

Look for information about your modem’s connection status. If your Internet or network status is Disconnected, Not connected or Down, visit the modem page , choose your modem and review the setup instructions and troubleshooting articles.  

 If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.

Failed DNS lookup

The web address (URL) you typed is incorrect, or the server can’t be located, is receiving excessive traffic or is temporarily down.

Possible solutions

Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).

Try refreshing or reloading the page.

Try using a search engine to find the site.

If you get this error with every site you try to visit, there may be something wrong with your connection. Try restarting your browser and reconnecting to the Internet.

Helper application not found/defined

You have tried to access a file that requires a helper application or plug-in that your browser cannot find or that you do not have installed.

Possible solutions

Take note of the missing file type described in the error message.

Search your browser’s help for helper application or plug-in and follow the instructions to define or install a plug-in for the missing file type.

Host unknown/Unable to locate server

The remote web server is down, you have typed the web address (URL) incorrectly or you have lost your Internet connection.

Possible solutions

Try refreshing or reloading the page.

Confirm that you are connected to the Internet.

Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).

Try using a search engine to find the site.

Too many users/Too many connections

The remote web server has reached the maximum number of users allowed to access the site at one time.

Possible solutions

Wait a minute or two and then try refreshing or reloading the page or try again at a later time.

Too much network traffic

Either the remote server has reached the maximum number of users it can allow, or there is a problem with your cache (temporary files stored in your browser).

Possible solutions

Try refreshing or reloading the page.

Clear your browser’s cache. If you do not know how to do so, search the browser’s help for instructions. 

Try visiting other sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.

If that doesn’t solve the problem, confirm if your modem is connected to the Internet:

1. Open your web browser.
2. Type http://192.168.2.1 in the address bar and press Enter.
   If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:
   Username: admin
   Password: admin

Look for information about your modem’s connection status. If your Internet or network status is Disconnected, Not connected or Down, visit the modem page , choose your modem and review the setup instructions. And browse modem troubleshooting articles. 

If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.

If you continue to experience problems, please contact us for further assistance.

Unable to connect to FTP site

Your browser can’t find the FTP site. The site may have moved or no longer exist, the server may be shut down or busy, you may have typed the address incorrectly or there may be network problems. 

Possible solutions

Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).

Try visiting other FTP sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.

If that doesn’t solve the problem, confirm if your modem is connected to the Internet:

1. Open your web browser.
2. Type http://192.168.2.1 in the address bar and press Enter.
   If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:
   Username: admin
   Password: admin

Look for information about your modem’s connection status. If your Internet or network status is Disconnected, Not connected or Down, visit the modem page,choose your modem and review the setup instructions and browse modem troubleshooting articles. 

 If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.

If you continue to experience problems, please contact us for further assistance.

Unable to reach some websites

If you have firewall software installed on your computer or home network, you may need to configure or disable it to allow you to access certain sites. For further information regarding firewalls we recommend that you consult the documentation that came with your firewall software, or contact the manufacturer for troubleshooting information.