Unable to connect to FTP site
Your browser can’t find the FTP site. The site may have moved or no longer exist, the server may be shut down or busy, you may have typed the address incorrectly or there may be network problems.
Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
Try visiting other FTP sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.
If that doesn’t solve the problem, confirm if your modem is connected to the Internet:
- Open your web browser.
- Type http://192.168.2.1 in the address bar and press Enter.
If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:
Look for information about your modem’s connection status. If your Internet or network status is Disconnected, Not connected or Down, visit the modem page,choose your modem and review the setup instructions and browse modem troubleshooting articles.
If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.
If you continue to experience problems, please contact us for further assistance.