Confirm that your modem is working properly
The lights on your modem indicate whether it’s working properly or not. Below is a picture of a modem that’s working correctly.
If your modem doesn’t appear to be working correctly, try to visit a website, such as bell.ca. If you cannot connect, follow these steps:
- Unplug your Connection Hub. Wait 10 seconds and plug it back in. Check the lights again.
- If it’s still not working properly, go through the steps to connect your modem and confirm that you’ve connected the cables correctly.
- If it’s still not working properly, contact us for further assistance.