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How to set up my Connection Hub

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

Which Internet service do you have?

Which Internet service do you have?

Bell Fibe™ Internet service connects to a phone jack with a phone cable. The phone cable connects to the DSL port underneath the modem.
ConnectionHubDSL

Fibre-to-the-home Internet service (FTTH) connects with an Ethernet cable to a large Optical Network Terminal (ONT) installed in your home. The Ethernet cable connects to the WAN ETH port in the back of the modem.
ConnectionHubWANETH

For best performance, use the cables supplied in your Bell Internet Installation Kit.

Connect your modem – Bell Fibe Internet service
Connect your modem – Fibre-to-the-home Internet service (FTTH)
Confirm that your modem is working properly
What do the lights and buttons on my Connection Hub indicate?
Which Internet service do you have?

Which Internet service do you have?

Bell Fibe™ Internet service connects to a phone jack with a phone cable. The phone cable connects to the DSL port underneath the modem.
ConnectionHubDSL

Fibre-to-the-home Internet service (FTTH) connects with an Ethernet cable to a large Optical Network Terminal (ONT) installed in your home. The Ethernet cable connects to the WAN ETH port in the back of the modem.
ConnectionHubWANETH

For best performance, use the cables supplied in your Bell Internet Installation Kit.


Connect your modem – Bell Fibe Internet service

Connect your modem – Bell Fibe™ Internet service

  1. Plug one end of the phone cable into the DSL port underneath the modem.
  2. Plug the other end directly into an unfiltered phone jack or into one side of a phone splitter, if a Bell technician has installed one for you. The splitter looks like a regular phone jack.
    DSL port on rear of Connection Hub modem
  3. Connect one end of the Ethernet cable into any yellow Ethernet port (LAN) on the
    ConnectionHubLAN
  4. Connect the other end of the Ethernet cable into your computer’s Ethernet port.
  5. Connect one end of the power adapter to the modem.
  6. Connect the other end of the power adapter into a wall socket.


Connect your modem – Fibre-to-the-home Internet service (FTTH)

Connect your modem – Fibre-to-the-home Internet service (FTTH)

  1. Connect one end of an Ethernet cable into the Optical Network Terminal (ONT).
  2. Connect the other end into the red WAN ETH port on the back of the modem.
    WAN ETH port on rear of Connection Hub modem
  3. Connect one end of another Ethernet cable into any yellow Ethernet port (LAN) on the back of the modem.
    ConnectionHubLAN
  4. Connect the other end into your computer’s Ethernet port.
  5. Connect the other end of the Ethernet cable into your computer’s Ethernet port.
  6. Connect the other end of the power adapter into a wall socket.


Confirm that your modem is working properly

Confirm that your modem is working properly

The lights on your modem indicate whether it’s working properly or not. Below is a picture of a modem that’s working correctly.

If your modem doesn’t appear to be working correctly, try to visit a website, such as bell.ca. If you cannot connect, follow these steps:

  1. Unplug your Connection Hub. Wait 10 seconds and plug it back in. Check the lights again.
  2. If it’s still not working properly, go through the steps to connect your modem and confirm that you’ve connected the cables correctly.
  3. If it’s still not working properly, contact us for further assistance.
    Lights on front of Connection Hub modem


What do the lights and buttons on my Connection Hub indicate?

The picture below shows a Connection Hub that is working properly. The charts tell you what each light means, and what each button does.

image03English

 

Lights

Icon

Function

Colour and description

image04Bil

Power

  • Flashing green: modem is starting up
  • Solid green: modem is ready for use
  • Flashing red: a modem update is in progress - do not turn off the modem

image05Bil

HPNA

Indicates the Bell Fibe™ TV connection

  • Solid blue: Fibe TV cable is properly connected
  • Flashing blue: Fibe TV service is in use
image06Bil

WAN link

Indicates the modem's connection to the Bell network

  • Solid blue: successfully connected
  • Flashing blue: attempting to connect
  • Off: unable to connect

image07Bil

Internet

Indicates whether you have Internet connectivity

  • Solid blue: Internet service is ready for use
  • Flashing blue: Internet service is in use
  • Solid red: Internet service is not working

image08Bil

TV

Indicates your Bell Fibe™ TV service status

  • Solid blue: Fibe TV service is ready for use
  • Flashing blue: Fibe TV service is in use
  • Off: Fibe TV service is disabled

image09Bil

Wireless

Indicates the state of your primary wireless network

  • Solid blue: wireless network is ready for use
  • Flashing blue: wireless network is in use
  • Off: wireless network is disabled

image10Bil

Wi-Fi Protected Setup (WPS)

Indicates connection of devices to the wireless network

  • Solid green: WPS is ready for use
  • Flashing green: modem is attempting to connect to a WPS-enabled device
  • Off: WPS is not active

 

Buttons

Button Icon

Function

Description

image11Bil

Wireless on/off

The "wireless" light will indicate whether your primary wireless network is on or off. Learn more about wireless connections.

Press and hold this button for 8-10 seconds to completely disable or enable your wireless network.

image12Bil

Wi-Fi Protected Setup (WPS)

With Wi-Fi Protected Setup (WPS), you can securely connect your wireless devices to your wireless network with the push of a button.

Press and hold this button until the WPS light starts flashing. Then, press the WPS button on the device you are trying to connect within 2 minutes. Learn more about Wi-Fi Protected Setup.


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