A device cannot connect to my Home Hub 4000/Giga Hub Wi-Fi network

When you’re having trouble connecting only one device to your Home Hub 4000/Giga Hub Wi-Fi network, it may be due to the incompatibility of some Intel adapters with Wi-Fi 6.

How to know if you’re affected

An impacted device will:

• Not see your Wi-Fi network but other devices in your home are able to connect
• See other Wi-Fi networks, such as your neighbours'

If you’re experiencing Wi-Fi issues on multiple devices, follow these other steps to troubleshoot your Wi‑Fi.

How to resolve the issue

You can often resolve Wi-Fi connectivity and some performance issues by updating your Wi-Fi drivers.

To update your drivers, follow these steps from Microsoft.

If you have this issue on a work laptop, you may need to contact your IT administrator for assistance.

Learn more about this issue on the Intel website.