A device cannot connect to my Home Hub 4000/Giga Hub Wi-Fi network
When you’re having trouble connecting only one device to your Home Hub 4000/Giga Hub Wi-Fi network, it may be due to the incompatibility of some Intel adapters with Wi-Fi 6.
How to know if you’re affected
An impacted device will:
- Not see your Wi-Fi network but other devices in your home are able to connect
- See other Wi-Fi networks, such as your neighbours'
If you’re experiencing Wi-Fi issues on multiple devices, follow these other steps to troubleshoot your Wi‑Fi.
How to resolve the issue
You can often resolve Wi-Fi connectivity and some performance issues by updating your Wi-Fi drivers.
To update your drivers, follow these steps from Microsoft.
If you have this issue on a work laptop, you may need to contact your IT administrator for assistance.
Learn more about this issue on the Intel website.