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What are the unregulated terms of service?

The price and most of the terms for Bell local phone services in your area are no longer regulated by the Canadian Radio-television and Telecommunications Commission (CRTC).1

What it all means for you

  • Greater flexibility and choice with local phone services
  • New innovative services and exciting new packages and promotions
  • The option to receive basic local phone service at the CRTC-approved price

Your Bell local phone service is now provided under our Unregulated Terms of Service for Consumers (UTOS) (PDF 545.29 KB), which defines your rights and obligations as our customer.2

Our services and equipment will not change.

View call areas affected (PDF 463.55 KB)

For more information, please contact:

Bell Canada
Customer Service Centre
P.O. Box 920, Station A
Toronto, Ontario M5W 1G5
310-BELL (310-2355)

You can also contact the organizations below:

Commission for Complaints for
Telecom-television Services
P.O. Box 81088
Ottawa, Ontario K1P 1B1
Tel.: 1 888 221-1687

Competition Bureau of Canada
50 Victoria Street
Gatineau, Québec K1A 0C9
Tel.: 1 800 348-5358
General inquiries:

Canadian Radio-Television and
Telecommunications Commission

Ottawa, Ontario K1A 0N2
Tel.: 1 877 249-2782

Office of the Privacy
Commissioner of Canada

112 Kent Street
Place de Ville
Tower B, 3rd Floor
Ottawa, Ontario K1A 1H3
Tel.: 1 800 282-1376

Canadian Consumer
Information Gateway -
Office of Consumer Affairs
Industry Canada
235 Queen Street, 6th Floor West
Ottawa, Ontario K1A 0H5
Tel.: 613 946-2576

Available to residential customers in Ontario where technology permits. Subject to change without notice. Taxes extra. Other conditions apply. (1) Effective dates of deregulation are the following: August 29, 2008, September 4, 2008, October 27, 2008 and November 3, 2008. To find out the effective date of your locality, please visit (PDF 463.55 KB). (2) Subject to change upon prior notice to you. Your purchase and use of our products and services means that you accept the UTOS. The UTOS don't apply to services/products offered by Bell or any other Bell company that have their own specific terms and conditions.