What are the unregulated terms of service?
The price and most of the terms for Bell local phone services in your area are no longer regulated by the Canadian Radio-television and Telecommunications Commission (CRTC).1
What it all means for you
- Greater flexibility and choice with local phone services
- New innovative services and exciting new packages and promotions
- The option to receive basic local phone service at the CRTC-approved price
Your Bell local phone service is now provided under our Unregulated Terms of Service for Consumers (UTOS) (PDF 545.29 KB), which defines your rights and obligations as our customer.2
Our services and equipment will not change.
View call areas affected (PDF 463.55 KB)
For more information, please contact:
Customer Service Centre
P.O. Box 920, Station A
Toronto, Ontario M5W 1G5
You can also contact the organizations below:
Commission for Complaints for
Competition Bureau of Canada
Office of the Privacy
Available to residential customers in Ontario where technology permits. Subject to change without notice. Taxes extra. Other conditions apply. (1) Effective dates of deregulation are the following: August 29, 2008, September 4, 2008, October 27, 2008 and November 3, 2008. To find out the effective date of your locality, please visit bell.ca/fall2008list (PDF 463.55 KB). (2) Subject to change upon prior notice to you. Your purchase and use of our products and services means that you accept the UTOS. The UTOS don't apply to services/products offered by Bell or any other Bell company that have their own specific terms and conditions.