LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT
Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
merely discharged and can be recharged and returned to service;
in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
not owned by the Purchaser.
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017 Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility, Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
How Bell can help with inside wire repair
If you have a single-line home or business telephone service, the installation and maintenance of wiring and jacks inside your premises is your responsibility. You can get a Bell technician to do the work, hire an external contractor or do it yourself.
Bell is responsible for:
Outside telephone wiring leading up to your house, apartment or place of business.
Inside wiring repairs if you have a party line or lose service on a hardwired phone.
Replacement or repairs of phones rented from Bell for damages or problems caused by regular usage.
If you would like a Bell technician to install your phone wiring or jacks, contact us during regular business hours.
Get Bell to do wire repairs
If you're having phone service problems, you can contact us by chat or phone to report the problem. A service quote will be provided during your call or chat.
Before getting inside wiring work done (by Bell or other technicians), ensure that you:
Request a warranty. Bell provides a 30-day warranty for all labour and materials.
Confirm that technicians are qualified. Bell 's technicians and Bell Approved Contractors are trained and knowledgeable.
Verify your Network Interface Device:
The Network Interface Device (NID) is the separation point between the outside and inside wiring for your telephone service. It allows you to determine if a problem with your service is due to the outside or inside wiring. It also provides protection from power surges.
With an NID on-site, you can diagnose problems with your telephone line yourself. You can then decide to fix the problem yourself, have Bell do the repair, or hire an alternate repair provider.
If an NID hasn't been installed and you wish to have Bell do the repair, the technician will install an NID at the time of diagnosis at no charge. Once the NID has been installed and the diagnosis has shown that the problem is with your inside wiring, a charge for the repair will apply.
Bell installation and repair costs
The following charges apply if you get a Bell technician to install or repair your inside wiring and jacks.
Type of work
Installing a new jack or moving an existing jack.
First installation or move: $75
Each additional installation or move done on the same service call: $50
You are responsible for repairing Bell equipment that you damage (e.g.for example cutting or knocking down wires during construction).
$75 for the first hour of work. Footnote * In some cases there may be additional charges for contractors, municipal consent, or whatever the additional expense involved in restoring service. These will be charged to the customer.
$18.40 for each additional 15 minutes. Footnote * In some cases there may be additional charges for contractors, municipal consent, or whatever the additional expense involved in restoring service. These will be charged to the customer.
(footnote *) In some cases there may be additional charges for contractors, municipal consent, or whatever the additional expense involved in restoring service. These will be charged to the customer.
Outside Bell network wiring, service wires, cables, poles, Bell boxes
Repairs of wires, poles and other Bell equipment that is outside of your premises are handled by Bell at no cost.
Outside Service Wire
The Outside Service Wire is the wire that connects your home to the telephone pole. This wire can either be an aerial connection or can be connected to your home underground. If your Outside Service Wire has been damaged, cut, has fallen down or is hanging too low, please report it to a Bell Home phone specialist who can send a technician to the premises to have the problem addressed.
Contact us by chat or phone to report the problem.
Other Bell outside property
If you notice that Bell-owned property outside your home has been damaged (poles bending, damaged/hazardous wires, low wires, cut wires, Bell boxes left open or broken, manhole covers damaged, broken or missing etc.) please contact us by chat or phone immediately to report the problem.