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How to set up and use the Fibe TV app on Apple TV

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is the Fibe TV app on Apple TV and what do I need to use it?
Setting up Apple TV and the Fibe TV app for the first time

Step 1 - Setting up Apple TV

If you haven’t already set up your Apple TV, follow the instructions on how to complete the installation.

Ensure your Apple TV software is up to date. Learn how

Step 2 - Installing the Fibe TV app on your Apple TV

  1. Using your Apple TV remote, navigate to the App Store.
  2. Search for the "Fibe TV app" and then select Install (on 4th generation Apple TV or higher).
  3. The Fibe TV app will now appear on the home screen of your Apple TV. Launch it.
  4. Sign in using your MyBell username and password. Not registered for MyBell? Learn how

Learn more on how to use the Fibe TV app

Information for customers who ordered Apple TV from Bell
Troubleshooting the Fibe TV app on Apple TV
What is the Fibe TV app on Apple TV and what do I need to use it?

The Fibe TV app is available for Apple TV, giving you access to your favourite Fibe and Satellite TV content.

Requirements

  • Fibe TV service with a PVR or Satellite TV service.
  • 4th generation Apple TV or newer. Ensure your Apple TV software is up to date. Learn how
  • MyBell registration. Not registered for MyBell? Learn how
  • Internet speed of 15 Mbps or higher is recommended
  • Unlimited Internet usage. Sign up in MyBell
  • iTunes account. Set one up
  • HDMI cable (not included).

You can watch Bell TV content on Apple TV only from your home. If you try to watch Bell TV content when away from home, you will get an error message, even if you’re logged in to MyBell on the Apple TV.


Setting up Apple TV and the Fibe TV app for the first time

Step 1 - Setting up Apple TV

If you haven’t already set up your Apple TV, follow the instructions on how to complete the installation.

Ensure your Apple TV software is up to date. Learn how

Step 2 - Installing the Fibe TV app on your Apple TV

  1. Using your Apple TV remote, navigate to the App Store.
  2. Search for the "Fibe TV app" and then select Install (on 4th generation Apple TV or higher).
  3. The Fibe TV app will now appear on the home screen of your Apple TV. Launch it.
  4. Sign in using your MyBell username and password. Not registered for MyBell? Learn how

Learn more on how to use the Fibe TV app


Information for customers who ordered Apple TV from Bell

Product delivery

If you ordered Apple TV from Bell, you should receive it within 3 to 5 business days from the date of order. You’ll find the tracking number on the shipping notification email for your order.

Replacement and return policy

The product must be returned to the original point of sale or an Apple store (for replacement only) within 15 calendar days from when it was received.

If you purchased the product on bell.ca or over the phone, use the return label included in the package. If you need a new label, please call 1 866 262-6674, Monday to Friday, from 8:30 a.m. to 4:30 p.m. (ET).

If requesting a replacement, try the troubleshooting procedures from Apple to confirm that your unit is defective.

When returning a unit, you must ensure that:

  • The product is in its original packaging and includes all components:
    • Siri Remote
    • Apple TV unit
    • Power adapter
    • Lightning-to-USB cable
  • All components are returned in “like new” condition with no physical damage: scratches, dents, cracks, etc.
  • The original proof of purchase is provided.

The refund will be issued upon receipt of product.


Troubleshooting the Fibe TV app on Apple TV

The steps below can help you when you experience the following issues :

  • Cannot watch content
  • App is frozen or not working

Steps to follow:

  1. First, ensure that your Apple TV is connected to your Wi-Fi and that your Wi-Fi is working. If you are experiencing issues with Wi-Fi, restart your modem to see if it resolves the issue.
  2. If the issue persists, then close the app completely by double clicking the TV icon on your remote and swiping your finger up on the remote’s touchpad.
  3. If the issue still persists, then restart your Apple TV.

Apple TV support from Apple

For issues with your Apple TV system, check out the Apple support site.


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