Refresh your channel guide
If the channel still does not appear in the channel guide, your receiver may not have the most up to date channel listing in its memory. You can force your receiver to refresh its listing by restarting it.
Note: Always begin with the main HD PVR receiver.
- Press and hold the POWER button on the receiver for 5 seconds (until the red, green and blue lights start blinking).
- Wait for the TV service to come back to normal.
- Repeat for each receiver.
After restarting all of your receivers, check to see if you can see the channel you are looking for in the guide. If the channel is still missing after following these steps, please contact us.