What is the Internet Traffic Management Practice (ITMP) for Wireless Home Internet and when will it occur?
Wireless Home Internet customers who subscribe to an unlimited usage package will not be impacted by the ITMP until they exhaust the maximum-speed usage in their plan. Once customers use up their maximum-speed usage allotment for the month, download and upload speeds will be reduced by 60% until the start of the next billing period. No additional usage fees apply.
- Customers on Wireless Home Internet 25 who use up the 350 GB maximum-speed usage in their plan will see speeds reduce from 25 Mbps download/5 Mbps upload to 10 Mbps download/2 Mbps upload for the rest of the billing period.
Why are we implementing this ITMP?
Traffic management is necessary to deliver a consistent and reliable online experience for all users, and to preserve network integrity.
Who is impacted by the Wireless Home Internet ITMP?
Wireless Home Internet customers who subscribe to a plan that includes a limited amount of usage are not subject to this ITMP. This ITMP only applies to customers who subscribe to a Wireless Home Internet unlimited package with no extra usage fees.
What type of traffic is subject to the ITMP?
For customers subscribed to a Wireless Home Internet unlimited package with no extra usage fees, all Internet traffic is subject to this ITMP. Upload and download activity both contribute to the total amount of usage.
How will this ITMP impact my experience?
When Wireless Home Internet unlimited customers are impacted by this ITMP and their Internet speed is reduced, it will take longer to download files, and they may experience reduced video quality while streaming with multiple active users on the home network.
Will I be charged for any usage above the maximum-speed usage threshold?
No, customers subscribed to a Wireless Home Internet unlimited package who exceed their maximum-speed usage during a billing period will not incur overage fees.