Skip to main content
Personal
Small Business
Medium & Large Business
Bell for Better
Bell email
Bell Stores

Bell Stores

Filter store by
Find stores
  • Find a store
  • Book an appointment
ON
FR
Billing and payments
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app

        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Equipment
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone
        • Packages
        • Long distance
        • Features
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app
        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV
        • Why Bell
        • Packages
        • Equipment
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone

      • Packages
      • Long distance
      • Features
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app

        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools and help
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
        • Troubleshooting tools and help
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app
        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools and help
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
      • Troubleshooting tools and help
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

Home
Search bell.ca
Shopping cart 0
Your shopping cart is empty
Home
  • Stores
    • Bell Stores

    • Book an appointment

  • Shop Shop
    • Mobility
        • Why Bell
        • Our network
        • Devices
        • Bring your own device
        • Plans
        • Prepaid
        • Accessories
        • Connected things
        • Promotions
        • Travel
    • Internet
      • Internet

        • Why Bell
        • Packages
        • Wi-Fi
        • Features
        • Promotions
      • Rural Internet

        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles
        • Popular bundles
        • Build your own
        • Promotions
    • TV
      • Fibe TV

        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app

        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV

        • Why Bell
        • Packages
        • Equipment
      • What's on

        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone
        • Packages
        • Long distance
        • Features
    • Promotions
    • Mobility

      • Why Bell
      • Our network
      • Devices
      • Bring your own device
      • Plans
      • Prepaid
      • Accessories
      • Connected things
      • Promotions
      • Travel
    • Internet

      • Internet
        • Why Bell
        • Packages
        • Wi-Fi
        • Features
        • Promotions
      • Rural Internet
        • Why Bell
        • Packages
        • Wi-Fi
    • Bundles

      • Popular bundles
      • Build your own
      • Promotions
    • TV

      • Fibe TV
        • Why Bell
        • Packages
        • Equipment
        • Promotions
      • Fibe TV app
        • Why Bell
        • Packages
        • Equipment
      • Bell Satellite TV
        • Why Bell
        • Packages
        • Equipment
        • Live
        • On demand
        • Premium entertainment
        • Crave
        • Free previews
    • Smart Home

      • Smart Home
        • Why Bell
        • Packages
        • Devices
    • Home phone

      • Packages
      • Long distance
      • Features
    • Promotions

  • Support Support
    • Support overview
    • Billing & Accounts
        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV
      • Fibe TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app

        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV

        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet
        • Overview
        • Modem and Wi-Fi
        • Bell email
        • Internet security
        • Internet usage
        • Troubleshooting tools and help
    • Home phone
        • Overview
        • Phone line
        • Long distance and calling cards
        • Calling features
        • Self-serve options
        • Troubleshooting tools and help
    • Smart Home
    • Support overview

    • Billing & Accounts

        • MyBell support
        • Billing
        • Policies
        • Security and privacy
        • Glossary
    • Mobility

      • Bell Mobility
        • Overview
        • Using my device
        • Rate plans, add-ons and entertainment
        • Prepaid
        • Network, coverage and travel
        • Repairs & warranties
        • Self-serve options
        • Troubleshooting tools and help
    • TV

      • Fibe TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view
        • Self-serve options
        • Troubleshooting tools and help
      • Fibe TV app
        • Overview
        • Devices
        • Self-serve options
        • Troubleshooting tools and help
      • Bell Satellite TV
        • Overview
        • Receivers & remotes
        • Channels and programming
        • Pay-per-view and On Demand
        • Self-serve options
        • Troubleshooting tools and help
    • Internet

      • Overview
      • Modem and Wi-Fi
      • Bell email
      • Internet security
      • Internet usage
      • Troubleshooting tools and help
    • Home phone

      • Overview
      • Phone line
      • Long distance and calling cards
      • Calling features
      • Self-serve options
      • Troubleshooting tools and help
    • Smart Home

  • MyBell MyBell
    • My services
    • My bills
    • My profile
    • My services

    • My bills

    • My profile

  • Business
    • Small business services

    • Medium & Large Business

  • Log in / Register
  • 0 Cart
  • Bell email
  • FR
Dictate your search

Billing & Accounts

  • MyBell support
  • Billing
  • Policies
  • Security and privacy
  • Glossary
change selected close
Your current region: Ontario
Change
change selected close
Your current region: Ontario Change
Select a region:

Need help?

  • Call us at 1 800 667-0123
  • Other ways to contact us

Internet Traffic Management Practices (ITMP)

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

ITMP for Bell Mobility

Bell is continually investing in our wireless networks and spectrum to provide our customers with the best experience and meet their growing demands and evolving communications needs. To enhance the overall performance of our networks for all customers, in certain circumstances we may optimize the use of network resources through network slicing, prioritization, and defining and managing attributes such as speeds and latency. Some of these Internet traffic management practices (ITMP) are described below.

Video Optimization

What is Video Optimization?
Video Optimization is a technology used by wireless carriers in Canada and around the world to manage the amount of bandwidth consumed by streaming video.

What traffic and customers does Video Optimization apply to?
Our Video Optimization technology may apply to any adaptive streaming video that is accessed on your Bell Mobility smartphone over a wireless network. Video Optimization does not apply to video on your device, videos you download, or video you stream when connected to a Wi-Fi network.

What is the impact of Video Optimization?
Video Optimization adjusts your connection to adaptive streaming video in order to limit the maximum resolution at which it is delivered. Due to the screen size of smartphones, the difference in resolution will be imperceptible or immaterial to you. When Video Optimization is applied, you use less data, which can allow you to use more of the data allotment in your plan for other activities. Video Optimization can also reduce congestion on our network, which benefits all customers.

Mobile Broadband for First Responders

What is Mobile Broadband for First Responders?
Mobile Broadband for First Responders (MBFR) addresses the needs of emergency first responders, public safety officials and critical infrastructure personnel using our LTE network. MBFR provides these customers with priority access to the LTE network during rare periods where demand for LTE network resources exceeds expected peak capacity (MBFR Events).

When might MBFR Events occur?
MBFR Events are rare. Some examples include natural disasters, threats to public safety or widespread power outages. They occur when demand for LTE network resources exceeds expected peak capacity. This could be a result of demand exceeding engineered thresholds for (i) the actual physical network resources of the cell site and/or (ii) the processing capacity at one or more cell sites.

What are the MBFR impacts?
During a MBFR Event, non-MBFR users may experience negligibly slower speeds and slightly delayed response times when using certain data services, such as browsing and watching videos. In rare cases, data services and/or voice calls may need to be re-initiated. 9-1-1 service is never affected.

Mobile Internet plans

Will Internet traffic from Turbo Hubs, Turbo Sticks and MiFi be managed during COVID-19?
Yes. From time to time, we may need to manage network traffic to maximize equitable access for all our customers, including those who subscribe to one of our Mobile Internet services. One way this may be done is to reduce the speed available to individual customers once their data usage exceeds the amount they have subscribed for, as well as any additional data usage Bell has provided free of charge during this situation. Speeds will be reduced to a maximum of 2 megabits per second (Mbps) for the duration of their current billing cycle. Additional usage charges continue to apply.

To what type of traffic does this ITMP apply?
This applies only to Mobile Internet plan traffic. If implemented, it will impact any and all usage by the affected Mobile Internet customers that exceeds the specified amount of data in their Mobile Internet plans until their next billing cycle.

Which customers are impacted?
All Bell customers who subscribe to a Mobile Internet plan may have their data speeds reduced once they have exceeded the monthly data allotted in their Mobile Internet plan.

What is the impact on data speeds?
Data speeds are reduced from the maximum speed available on the network to speeds of up to 2 Mbps, suitable for light web browsing, email, messaging apps and some video. Applications that require higher speeds (such as higher quality videos) will be affected by the data speed reduction.

Unlimited Data plans

How do Bell Unlimited Data plans work?
Our Unlimited Data plans allow customers to use a specified amount of data (with plans starting at 10 GB) at the maximum data speeds available on our network. Once the allotted maximum amount of data is used within a billing cycle, customers can continue to use data at speeds reduced to a maximum of 512 kilobits per second (Kbps) without incurring data overage charges. The reduced speed will last until the end of the billing cycle, following which the customer will once again have access to maximum data speeds.

Which customers are impacted?
All Bell customers who subscribe to Bell Unlimited Data plans will have their data speeds reduced once they have used the monthly data allotted for access at maximum speeds.

What is the impact on data speeds?
Data speeds are reduced from the maximum speed available on our network to speeds of up to 512 Kbps, suitable for light web browsing, email and messaging. Applications that require higher speeds (such as video streaming) will be affected by the data speed reduction.

Roam Better - with home data: reduced data speeds above 1GB

How are Roam Better - with home data customers impacted by reduced data speeds above 1GB?
Bell Mobility customers who subscribe to the Roam Better - with home data feature will have their data speeds reduced once they have reached 1GB of data usage per day when roaming in a Roam Better destination. Data speeds reset at 12:00 AM (ET) daily.

What is the impact on data speeds when roaming?
Data speeds are reduced from maximum download speeds to speeds of up to 512 kilobits per second (Kbps). Roam Better - with home data users should still be able to access email, light web browsing and messaging. Applications that require higher speeds (such as video streaming) may be affected by the data speed reduction.

What if I have the Roam Better - with home data feature and a Bell Unlimited Data plan?
If you have the Roam Better – with home data feature and either a Canada Unlimited Data plan, or a Canada/U.S. Unlimited Data plan, your data usage while roaming in a Roam Better – with home data destination will not count towards your maximum speed allotment within Canada, or within Canada and the U.S. for Canada/U.S. Unlimited Data plans customers. Data speeds will still be reduced after 1GB per day while roaming in all Roam Better – with home data destinations, except in the case of the U.S. if you also have a Canada/U.S. Unlimited Data plan.

ITMP for Wireless Home Internet
ITMP for Wireline Internet
ITMP for Bell Mobility

Bell is continually investing in our wireless networks and spectrum to provide our customers with the best experience and meet their growing demands and evolving communications needs. To enhance the overall performance of our networks for all customers, in certain circumstances we may optimize the use of network resources through network slicing, prioritization, and defining and managing attributes such as speeds and latency. Some of these Internet traffic management practices (ITMP) are described below.

Video Optimization

What is Video Optimization?
Video Optimization is a technology used by wireless carriers in Canada and around the world to manage the amount of bandwidth consumed by streaming video.

What traffic and customers does Video Optimization apply to?
Our Video Optimization technology may apply to any adaptive streaming video that is accessed on your Bell Mobility smartphone over a wireless network. Video Optimization does not apply to video on your device, videos you download, or video you stream when connected to a Wi-Fi network.

What is the impact of Video Optimization?
Video Optimization adjusts your connection to adaptive streaming video in order to limit the maximum resolution at which it is delivered. Due to the screen size of smartphones, the difference in resolution will be imperceptible or immaterial to you. When Video Optimization is applied, you use less data, which can allow you to use more of the data allotment in your plan for other activities. Video Optimization can also reduce congestion on our network, which benefits all customers.

Mobile Broadband for First Responders

What is Mobile Broadband for First Responders?
Mobile Broadband for First Responders (MBFR) addresses the needs of emergency first responders, public safety officials and critical infrastructure personnel using our LTE network. MBFR provides these customers with priority access to the LTE network during rare periods where demand for LTE network resources exceeds expected peak capacity (MBFR Events).

When might MBFR Events occur?
MBFR Events are rare. Some examples include natural disasters, threats to public safety or widespread power outages. They occur when demand for LTE network resources exceeds expected peak capacity. This could be a result of demand exceeding engineered thresholds for (i) the actual physical network resources of the cell site and/or (ii) the processing capacity at one or more cell sites.

What are the MBFR impacts?
During a MBFR Event, non-MBFR users may experience negligibly slower speeds and slightly delayed response times when using certain data services, such as browsing and watching videos. In rare cases, data services and/or voice calls may need to be re-initiated. 9-1-1 service is never affected.

Mobile Internet plans

Will Internet traffic from Turbo Hubs, Turbo Sticks and MiFi be managed during COVID-19?
Yes. From time to time, we may need to manage network traffic to maximize equitable access for all our customers, including those who subscribe to one of our Mobile Internet services. One way this may be done is to reduce the speed available to individual customers once their data usage exceeds the amount they have subscribed for, as well as any additional data usage Bell has provided free of charge during this situation. Speeds will be reduced to a maximum of 2 megabits per second (Mbps) for the duration of their current billing cycle. Additional usage charges continue to apply.

To what type of traffic does this ITMP apply?
This applies only to Mobile Internet plan traffic. If implemented, it will impact any and all usage by the affected Mobile Internet customers that exceeds the specified amount of data in their Mobile Internet plans until their next billing cycle.

Which customers are impacted?
All Bell customers who subscribe to a Mobile Internet plan may have their data speeds reduced once they have exceeded the monthly data allotted in their Mobile Internet plan.

What is the impact on data speeds?
Data speeds are reduced from the maximum speed available on the network to speeds of up to 2 Mbps, suitable for light web browsing, email, messaging apps and some video. Applications that require higher speeds (such as higher quality videos) will be affected by the data speed reduction.

Unlimited Data plans

How do Bell Unlimited Data plans work?
Our Unlimited Data plans allow customers to use a specified amount of data (with plans starting at 10 GB) at the maximum data speeds available on our network. Once the allotted maximum amount of data is used within a billing cycle, customers can continue to use data at speeds reduced to a maximum of 512 kilobits per second (Kbps) without incurring data overage charges. The reduced speed will last until the end of the billing cycle, following which the customer will once again have access to maximum data speeds.

Which customers are impacted?
All Bell customers who subscribe to Bell Unlimited Data plans will have their data speeds reduced once they have used the monthly data allotted for access at maximum speeds.

What is the impact on data speeds?
Data speeds are reduced from the maximum speed available on our network to speeds of up to 512 Kbps, suitable for light web browsing, email and messaging. Applications that require higher speeds (such as video streaming) will be affected by the data speed reduction.

Roam Better - with home data: reduced data speeds above 1GB

How are Roam Better - with home data customers impacted by reduced data speeds above 1GB?
Bell Mobility customers who subscribe to the Roam Better - with home data feature will have their data speeds reduced once they have reached 1GB of data usage per day when roaming in a Roam Better destination. Data speeds reset at 12:00 AM (ET) daily.

What is the impact on data speeds when roaming?
Data speeds are reduced from maximum download speeds to speeds of up to 512 kilobits per second (Kbps). Roam Better - with home data users should still be able to access email, light web browsing and messaging. Applications that require higher speeds (such as video streaming) may be affected by the data speed reduction.

What if I have the Roam Better - with home data feature and a Bell Unlimited Data plan?
If you have the Roam Better – with home data feature and either a Canada Unlimited Data plan, or a Canada/U.S. Unlimited Data plan, your data usage while roaming in a Roam Better – with home data destination will not count towards your maximum speed allotment within Canada, or within Canada and the U.S. for Canada/U.S. Unlimited Data plans customers. Data speeds will still be reduced after 1GB per day while roaming in all Roam Better – with home data destinations, except in the case of the U.S. if you also have a Canada/U.S. Unlimited Data plan.


ITMP for Wireless Home Internet

What is the Internet Traffic Management Practice (ITMP) for Wireless Home Internet and when will it occur?

Wireless Home Internet customers who subscribe to an unlimited usage package will not be impacted by the ITMP until they exhaust the maximum-speed usage in their plan. Once customers use up their maximum-speed usage allotment for the month, download and upload speeds will be reduced by 60% until the start of the next billing period. No additional usage fees apply.

For example:

  • Customers on Wireless Home Internet 25 who use up the 350 GB maximum-speed usage in their plan will see speeds reduce from 25 Mbps download/5 Mbps upload to 10 Mbps download/2 Mbps upload for the rest of the billing period.
Speeds will return to 100% at the start of the next billing period.

Why are we implementing this ITMP? 

Traffic management is necessary to deliver a consistent and reliable online experience for all users, and to preserve network integrity.

Who is impacted by the Wireless Home Internet ITMP?

Wireless Home Internet customers who subscribe to a plan that includes a limited amount of usage are not subject to this ITMP. This ITMP only applies to customers who subscribe to a Wireless Home Internet unlimited package with no extra usage fees.

What type of traffic is subject to the ITMP? 

For customers subscribed to a Wireless Home Internet unlimited package with no extra usage fees, all Internet traffic is subject to this ITMP. Upload and download activity both contribute to the total amount of usage.

How will this ITMP impact my experience?

When Wireless Home Internet unlimited customers are impacted by this ITMP and their Internet speed is reduced, it will take longer to download files, and they may experience reduced video quality while streaming with multiple active users on the home network.

Will I be charged for any usage above the maximum-speed usage threshold? 

No, customers subscribed to a Wireless Home Internet unlimited package who exceed their maximum-speed usage during a billing period will not incur overage fees.



ITMP for Wireline Internet

ITMP for wireline Internet

There are currently no active Internet Traffic Management Practices (ITMP) that slow down Internet traffic on Bell retail wireline Internet services. Bell has a long history of building state-of-the-art networks where investment in network capacity, tools and engineering resources help to manage network capacity and congestion.


Was this article useful?

In our ongoing efforts to improve our support section, your opinion is invaluable. Please let us know what we did well or what we can improve about this article.

If you require assistance, please Contact us

250  characters left.

Submit
 

Related articles

Recently viewed articles

Back to main content

About us

  • About Bell Canada
  • Bell Let’s Talk
  • Bell for Better
  • Jobs@Bell
  • Bell Media

Customer resources

  • Return policy
  • Privacy
  • Security
  • Legal and regulatory
  • Internet Code
  • Wireless Code
  • Community forum
  • Track my order

About us

  • About Bell Canada
  • Bell Let’s Talk
  • Bell for Better
  • Jobs@Bell
  • Bell Media

Customer resources

  • Return policy
  • Privacy
  • Security
  • Legal and regulatory
  • Internet Code
  • Wireless Code
  • Community forum
  • Track my order

Get in touch

  • Contact us
  • Find a store
  • Book an appointment

Accessibility centre

© Bell Canada, 2022. All rights reserved.

Site feedback Site map

Email to a friend

Where to find my account number?

One Bill

Mobility Bill

Select a TV service

  • Fibe TV
  • Fibe TV app
  • Satellite TV