Because we are committed to continually improving our customer service, some customer calls may be recorded and used for the ongoing training and development of our employees. Consistent with federal privacy legislation, customers are informed by a pre-recorded message that their call may be recorded for quality assurance purposes. After hearing this message, should you decide to continue with the call, your consent to record the call is implied. Otherwise, you may contact a customer service representative through our contact us section or by visiting a retail store in your area.
We may also record outbound calls placed to our customers for similar purposes.