Personal information includes your address, phone numbers and other information about the Bell products that you subscribe to, such as your:
We may ask you to confirm some of the personal details that are already on your account. This is to confirm that we are speaking to the correct person, and protects you against the accidental release of your private information to someone who isn’t authorized to have it.
The kinds of things we might ask you to confirm could include details of your payment habits, service usage or identification that you might have used when you first requested your service.
We collect information to:
We collect information:
We keep records of your purchases and your use of Bell products and services, and will sometimes ask you for other information. We use these details to serve you better. For example, we may ask for your email address so that we can quickly send you help desk and user guide information.
We also collect information about you from third parties that have the right to disclose such information to us. For example, under federal law, we are allowed to collect, use and disclose publicly available information such as a directory listing of your name, address, telephone number and email address without your consent.
We do not usually provide personal information to any party outside of the Bell Companies. However, there are limited circumstances in which it is necessary for us to do so. These third parties may include:
When we provide personal information to third parties, we give only that information that is required under the specific circumstances. That information is used only for the purpose stated and is subject to strict terms of confidentiality. The employees of the companies that we share this information with must meet and respect our privacy standards.
If you don't want your information shared among the Bell companies, call us at 1 866 310-BELL (2355) or visit our contact us section for more options.
Please note that when you choose to opt in or opt out, it may take us up to 30 days to update our databases.
It’s important to note that in certain circumstances, we may collect, use or disclose personal information without your knowledge or consent. For example:
As a customer, you have the right to request a copy of the personal information that we have collected about you. Please make your request in writing to the Bell Privacy Ombudsman at:
The Office of the Bell Privacy Ombudsman
160 Elgin Street
19th Floor
Ottawa, Ontario
K2P 2C4
or by email to privacy@bell.ca
Please note that your right to access is limited to your "personal information" which is defined as information about an identifiable individual. If the documents you request also contain non-personal information that is not about you, that information will be left off or deleted from the original document. This may include information about Bell’s internal practices, policies, organizational structure or network architecture and operations, or personal information concerning a third party such as an employee.
In some cases, personal information collected by the Bell Companies may be stored and processed outside of Canada by agents acting on our behalf. This information may include account details, such as your billing preferences and preferred language, or product information, such as the types of services to which you subscribe.
While the information may be subject to the legal jurisdictions of these countries, the information is provided only after detailed contracts are set out with the companies that provide us with these services. Moreover, it may only be used for the purposes of providing the services in question.
The use of customer information in this way is governed by the Bell Privacy Policy. View details of the privacy policy.
The Bell Privacy Policy spells out the commitments of the Bell Companies and the rights of customers regarding personal information. It complies with the Personal Information Protection and Electronic Documents Act and details how we implement the principles of the Canadian Standards Association (CSA) Code.