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How does Bell collect, use, store and protect your personal information

LIMITED WARRANTY – BATTERY FOR BELL FIBRE EQUIPMENT

Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.

My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.

Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:

  • damaged due to: abuse, neglect, misuse, accident, theft, vandalism, force majeure events (e.g. fire, flooding, infestation, freezing, power-surge), overcharging or alteration; improper or unauthorized repair, maintenance, installation, set-up or storage; or accessories, wiring or cabling;
  • merely discharged and can be recharged and returned to service;
  • in Fibre Equipment at a location other than a Bell service address or in a modem or device other than the Fibre Equipment; or
  • not owned by the Purchaser.

Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).

Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.

Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.

More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.

Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.

April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3

What is “personal” information?

Personal information includes your address, phone numbers and other information about the Bell products that you subscribe to, such as your:

  • Calling features.
  • Bell Mobility call records.
  • Bell Internet service usage.
  • Bell Satellite TV programming package.
  • Bell Home phone number.
  • Long-distance usage.
  • Internet surfing habits.
  • Bell account status.
  • Method of payment.
  • Credit card or bank account numbers.

Why does Bell confirm my personal info when I call?
Why does Bell collect personal information?
How does Bell collect personal information?
Does Bell share my personal information?
How can I learn what personal info Bell has about me?
Does Bell store personal information outside of Canada?
The Bell Privacy Policy
What is “personal” information?

Personal information includes your address, phone numbers and other information about the Bell products that you subscribe to, such as your:

  • Calling features.
  • Bell Mobility call records.
  • Bell Internet service usage.
  • Bell Satellite TV programming package.
  • Bell Home phone number.
  • Long-distance usage.
  • Internet surfing habits.
  • Bell account status.
  • Method of payment.
  • Credit card or bank account numbers.


Why does Bell confirm my personal info when I call?

We may ask you to confirm some of the personal details that are already on your account. This is to confirm that we are speaking to the correct person, and protects you against the accidental release of your private information to someone who isn’t authorized to have it.

The kinds of things we might ask you to confirm could include details of your payment habits, service usage or identification that you might have used when you first requested your service.


Why does Bell collect personal information?

We collect information to:

  • Establish and maintain a responsible commercial relationship with you. For example, we may collect information to confirm your identify or to establish credit worthiness.
  • Understand your needs and preferences, to make recommendations for products, services and bundled discounts.
  • Understand who the people are that use our products and services, how they use them, and how we can improve them.
  • Manage and develop Bell's business and operations, including personnel and technology matters. For example, we monitor the volume of traffic on our networks so that we can make sure we have all the technology we need to support the volume. And we track product sales to determine the success of features, promotions and pricing.
  • Meet legal and regulatory requirements. For example, we may be required to collect information by a court order or to demonstrate compliance with a CRTC requirement.


How does Bell collect personal information?

We collect information:

  • During your application process.
  • When communicating with you.
  • When engaging in a transaction (e.g. payment, credit, sale, refund).
  • When providing you with a service.

We keep records of your purchases and your use of Bell products and services, and will sometimes ask you for other information. We use these details to serve you better. For example, we may ask for your email address so that we can quickly send you help desk and user guide information.

We also collect information about you from third parties that have the right to disclose such information to us. For example, under federal law, we are allowed to collect, use and disclose publicly available information such as a directory listing of your name, address, telephone number and email address without your consent.


Does Bell share my personal information?

Outside organizations:

We do not usually provide personal information to any party outside of the Bell Companies. However, there are limited circumstances in which it is necessary for us to do so. These third parties may include:

  • An agent acting on behalf of Bell, such as a company hired to perform installation work on our behalf.
  • Another communications service provider, in order to offer efficient and effective communications services (e.g., to provide mobile service while roaming in another company's coverage area) or as required by law.
  • A collection agency, for the express purpose of the collection of past due bills.

When we provide personal information to third parties, we give only that information that is required under the specific circumstances. That information is used only for the purpose stated and is subject to strict terms of confidentiality. The employees of the companies that we share this information with must meet and respect our privacy standards.

Opt out: I don’t want my information shared with outside organizations.

If you prefer not to have your listing information provided to outside organizations, please call us at 1 866 310-BELL (2355) or visit our contact us section for more options.

Among the Bell Companies

Occasionally we may share information between the Bell Companies to help understand your information, communication and entertainment needs, and to provide you with relevant information to meet those needs.

Opt in: I give my permission to share my information among the Bell Companies:

You can give us your permission online to share information among the Bell Companies.

Opt out: I don’t want my information shared among the Bell Companies.

If you don't want your information shared among the Bell companies, call us at 1 866 310-BELL (2355) or visit our contact us section for more options.

Please note that when you choose to opt in or opt out, it may take us up to 30 days to update our databases.

Legal and emergency exceptions

It’s important to note that in certain circumstances, we may collect, use or disclose personal information without your knowledge or consent. For example:

  • If you are breaking provincial or federal laws.
  • If we are asked to comply with a subpoena, warrant or court order.
  • If there is an emergency where someone’s life, health or security is threatened.


How can I learn what personal info Bell has about me?

As a customer, you have the right to request a copy of the personal information that we have collected about you. Please make your request in writing to the Bell Privacy Ombudsman at:

The Office of the Bell Privacy Ombudsman
160 Elgin Street
19th Floor
Ottawa, Ontario
K2P 2C4

or by email to privacy@bell.ca

Please note that your right to access is limited to your "personal information" which is defined as information about an identifiable individual. If the documents you request also contain non-personal information that is not about you, that information will be left off or deleted from the original document. This may include information about Bell’s internal practices, policies, organizational structure or network architecture and operations, or personal information concerning a third party such as an employee.


Does Bell store personal information outside of Canada?

In some cases, personal information collected by the Bell Companies may be stored and processed outside of Canada by agents acting on our behalf. This information may include account details, such as your billing preferences and preferred language, or product information, such as the types of services to which you subscribe.

While the information may be subject to the legal jurisdictions of these countries, the information is provided only after detailed contracts are set out with the companies that provide us with these services. Moreover, it may only be used for the purposes of providing the services in question.

The use of customer information in this way is governed by the Bell Privacy Policy. View details of the privacy policy.


The Bell Privacy Policy

The Bell Privacy Policy spells out the commitments of the Bell Companies and the rights of customers regarding personal information. It complies with the Personal Information Protection and Electronic Documents Act and details how we implement the principles of the Canadian Standards Association (CSA) Code.

View details of the privacy policy.


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