Method of refund
Only the account holder can request a refund.
We will refund your money in the same way that you paid.
Note: A no return/no refund policy applies to all clearance phones.
- If you billed your purchase to your Bell Canada account, the refund will appear on your next statement or on the one following, depending on your billing date.
- The card used will be credited with the refund.
- If a prepaid credit card was used, you will receive your refund by cheque.
- If your card has expired, the credit will automatically be transferred to your new card. If you still don’t receive your credit, a letter from the credit card provider, stating that the credit wasn’t received, is required before a cheque can be mailed.
How long does it take?
It can take 3-4 weeks to receive a refund under normal circumstances.
For mobile phones, PDAs, pagers, telephones or accessories, you’ll receive a refund 60 to 90 days after we receive and verify the items you’ve returned.
The refund balance for a TV service is held for 60 days (2 billing cycles) following the final bill, as other charges may apply (video on demand, pay-per-view, etc.)
Internet and Home phone
The refund balance for a Home phone or Internet service is held for 30 days (1 billing cycle) following the final bill, as other charges may apply (usage, long distance
Non-return fee credit
If you have returned rented equipment after being charged the non-return fee, it takes up to two billing cycles from the date you returned the equipment to receive the credit.
Final bill balances
For balances between $10 and $500 on your final bill, we will mail a cheque to your mailing address on file within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.
If you overpaid your account, contact your credit card company or financial institution immediately to reverse payment. Otherwise, the credit balance will carry over to next month’s bill, reducing the amount owing.