Limited Warranty. Bell Canada (including Bell Aliant, a division of Bell Canada) (“Bell”) warrants to you as the original purchaser (“Purchaser” or “you”) the battery purchased for the Fibre Equipment (“Original Battery”) for a period of 12 months from the date of purchase of the Original Battery from Bell (“Warranty Period”) when used in the Fibre Equipment (“Warranty”). “Fibre Equipment” means the Home Hub 3000 modem or UPS (uninterruptible power supply), as applicable, provided by Bell in connection with certain of your Bell services. If the Original Battery fails due to a defect during the Warranty Period, Bell will replace the Original Battery with a new or refurbished battery (“Replacement Battery”). Any warranty coverage that remains during the Warranty Period on the Original Battery (when replaced with a Replacement Battery under this Warranty) will apply to the Replacement Battery. No Replacement Battery has any new or separate warranty coverage. Bell reserves the right to limit the number of Replacement Batteries provided to Purchaser during the Warranty Period.
My Battery Isn’t Working. What Should I Do? Ontario and Québec residents please call Bell at 1 866 310 BELL (2355) and residents of the Atlantic provinces please call 1 866 342-7367, so that Bell can confirm that the Original Battery is within the Warranty Period and attempt to diagnose and correct the malfunction over the telephone. Be sure to keep your proof of purchase to establish the date of purchase of the Original Battery; otherwise Bell may have to estimate the date of purchase.
Limited Warranty Exclusions. This Warranty does not cover any Original Battery or Replacement Battery (each, a Battery) that is:
Exclusive Warranty. To the extent permitted by applicable law (which may vary province to province) and except where prohibited for Québec residents, this Warranty is exclusive and is in lieu of all other warranties, representations, guarantees, terms and conditions, express and/or implied, including merchantability and fitness for a particular purpose. In addition to the rights described in this Warranty, Purchaser may also have other legal rights (which may vary province to province).
Limitation of Liability. To the extent permitted by applicable law and except where prohibited for Quebec residents, Bell's total cumulative maximum liability for negligence, breach of contract, tort or any other claims or causes of action, including fundamental breach, in connection with any Battery or this Warranty is limited to payment, upon request, for actual and direct damages up to a maximum amount equal to the purchase price of the Original Battery, and all other damages, including without limitation indirect, special, consequential, incidental, economic, exemplary or punitive damages, are excluded. You may also be subject to other limitations and exclusions of liability, and obligations, as set out in any Bell terms of service that apply to you. These terms survive the expiry of the Warranty.
Severability; Assignment; Effective Date; Agreement. If any provision of this Warranty is unenforceable, all remaining provisions of this Warranty remain in full force and effect. This Warranty is not assignable by Purchaser. Original Warranty applies only to batteries purchased on or after April 23, 2017 until amended or superceded by Bell. You accept the terms of this Warranty on the earlier of the date you receive a copy or use the Original Battery. If you do not agree with the terms of this Warranty, you have 30 days from the date of your original purchase to return the Original Battery to Bell, unused, for a refund.
More Information. For more information, Ontario and Québec residents should visit www.bell.ca/battery or call Bell at 1 866 310 BELL (2355). Atlantic residents please visit www.bellaliant.ca/battery or call 1 866 342 7367.
Recycling instructions
Bell supports provincial battery recycling programs by remitting Environmental Handling Fees for designated products. For more information about the designated battery types and recycling depot locations, please visit the Call2recycle web-site http://www.call2recycle.ca/.
April 23, 2017
Corporate Secretary’s Office of Bell Canada, Bell Satellite TV (Bell ExpressVu), Bell Mobility,
Bell Media and Bell Aliant. 1 carrefour Alexander-Graham-Bell, Building A-7, Verdun, Québec, H3E 3B3
Note: In response to COVID-19, Bell is temporarily extending its return window to help support Canadians.
At Bell, we want to be sure you are happy with your device. If you are not completely satisfied, you may exchange or return your device if you meet the following five conditions:
1) You return the device within 15 days of your commitment start date.
2) You return the device and original receipt to your purchase location.
3) The device is in “like new” condition with all original packaging, manuals and accessories included.
4) The usage meets the following requirements:
You are responsible for all service charges incurred prior to returning the device. SIM cards and headsets cannot be exchanged or refunded once opened or activated. You can return up to two devices per subscriber on your account during the same 15-day return period.
If you are a person with a disability, the same conditions apply, however, you may return your device within 30 days of your commitment start date.
Learn how to return your device
Learn how to return your accessory
Mobility devices and accessories
To send us your trade-in device:
To return a newly purchased device:
Note: if you are unable to print a label, show the confirmation email when you take your device to a Canada Post location.
Please note:
Mobile phones purchased in a store must be returned to the store where the purchase was made. Products purchased on bell.ca cannot be returned to a store.
Internet modem, Wi-Fi pods and TV receivers
If you haven’t already contacted Bell to cancel your service, please call 310 BELL (3255) before you return your rental equipment. Returning your rental equipment does not cancel your service.
Simply follow the directions below to return your rental equipment to Bell.
Please note it can take 7-10 days from the time you sent your package for items to arrive at our warehouse and to be processed. If you were billed equipment non-return fees, it can take 1‑2 bill cycles for the return to be credited and to appear on your bill.
Only the account holder can request a refund.
We will refund your money in the same way that you paid.
Note: A no return/no refund policy applies to all clearance phones.
Bell account
Credit cards
It can take 3-4 weeks to receive a refund under normal circumstances.
Mobility
For mobile phones, PDAs, pagers, telephones or accessories, you’ll receive a refund 60 to 90 days after we receive and verify the items you’ve returned.
TV
The refund balance for a TV service is held for 60 days (2 billing cycles) following the final bill, as other charges may apply (video on demand, pay-per-view, etc.)
Internet and Home phone
The refund balance for a Home phone or Internet service is held for 30 days (1 billing cycle) following the final bill, as other charges may apply (usage, long distance
charges, etc.)
Non-return fee credit
If you have returned rented equipment after being charged the non-return fee, it takes up to two billing cycles from the date you returned the equipment to receive the credit.
Final bill balances
For balances between $10 and $500 on your final bill, we will mail a cheque to your mailing address on file within 90 days of the date of that bill. For balances of a different amount, please contact us to request that a cheque be mailed.
Overpayment
If you overpaid your account, contact your credit card company or financial institution immediately to reverse payment. Otherwise, the credit balance will carry over to next month’s bill, reducing the amount owing.
All Bell Mobility devices (smartphones, tablets, etc.) use lithium batteries. Thus, special precautions must be taken when returning a mobile device and/or battery, especially if the battery is damaged. Depending on the device, the lithium battery is either removable or non-removable from the device.
In Canada, the shipping of lithium batteries is subject to the Transportation of Dangerous Goods (TDG) Act, which is regulated by Transport Canada. Lithium batteries are used in many electronic devices such as mobile phones, laptop computers, tablets, cameras, medical equipment and power tools, etc.
When you ship lithium batteries, including those contained in or packed with devices and equipment, you must meet shipping requirements and declare package contents to postal carriers, couriers or transport companies.
If you are returning a product with a lithium battery, you need to visually inspect it based on the below criteria to determine if the battery is damaged:
If you have a damaged battery without a device:
If you have a damaged battery with a device:
Learn more about shipping a damaged battery with a device (PDF 117.56 KB)
If you have a non-damaged battery without a device:
If you have a non-damaged battery with a device:
Learn more about shipping a non-damaged battery with a device (PDF 115.1 KB)
